
Anwar Abo Hojeli
Customer Service Representative

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About me
Sales Executive in ThinkMarkets
Education

Damascus University
2010 - 2017Bachelor of Engineering - BE Electronic and Communication Engineering
SyrianVirtualUniversity
2017 - 2020Master of Business Administration - MBA
Experience

Syrian minstry of education
Mar 2011 - Nov 2017Customer Service Representative. Respond to customer inquiries/ complaints.. Transfer customer calls to appropriate staff.

Syriatel Mobile Telecom
Nov 2017 - Jul 2021Site Operation & Maintenance Engineer1. Participate in performing Radio Sites surveys (Radio repeaters, LOS, special requests).2. Participate in Radio Sites GSM and power equipment installation, and perform the needed configurations.3. Perform Radio Sites preventive maintenance according to the requested plan.4. Handle and follow up network alarms received from supervision and site performance teams and conduct the suitable corrective maintenance.5. Perform required technical tests on Radio sites (Power, Radiation, VSWR, etc.), and report the results to the HOS.6. Handle and follow up modification, swap and upgrade for Radio sites systems and components upon optimization and transmission request and prepare as built document.7. Contact with concerned Sections to follow up power issues (power problem, new power meter, new transformer…) related the existed Sites.8. Conduct on field check and confirm delivered Material from/to warehouses with telecom Equipment & distribution teams.9. Coordinate with Site O&M Coordinator in order to update the daily reports.10. Participate in Data collection for projects related to Radio Sites Operations requested by Management.11. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.12. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.13. Contribute to the continuous improvement of Syriatel Quality Management System. Show less

Max Level Marketing Management
Nov 2021 - Aug 2022Telesales Executive Identifying new clients, establishing accounts for them and following up to identify their investment needs. Maintain contact with clients to keep them informed of current scenarios in the stock market and provide advisory services to them from time to time. Carrying out daily research to identify value of stocks, shares and bonds, as well as current market trends and news (both economic and political) that affects the stock market

Max Level Marketing Management
Aug 2022 - Feb 2023Sales Team Lead
Almyrath.ae
Nov 2022 - Mar 2024Sales Team Lead. Generate revenue and expand the retail and partnership in the Forex, Gold, and CFDs business through several online and offline channels and an active personal client database.. Meet clients, present, and explain the company’s products, support the process of meetings targets, and equip management with market feedback.. Establish and maintain business relationships with all clients to ensure long-term retention and build a network of future prospects.. Identify and network with existing and future clients, generate business for existing accounts, achieve profitability, and increase sales growth.. Analyze marketing trends and track competitor activities, provide valuable input to fine-tune operations and strategies. Show less

Orient Financial Brokers
Jun 2024 - Oct 2024Relationship ManagerAt Orient Financial Brokers, my focus is on fostering robust client relationships and providing insightful Forex market analysis.The organization benefits from my strategic approach to market trend analysis and competitor tracking, which facilitates operations fine-tuning and contributes to sales growth. With the help of a strong personal client database and a knack for establishing long-term business relationships, our team consistently achieves profitability targets and excels in the fast-paced financial markets. Show less

ThinkMarkets
Nov 2024 - nowSales ExecutiveSales with a focus on building relationships.Develop thorough understanding of the financial markets, trading principles and technologyCollaborate with the clients to effectively identify their needs and communicate solutions via phone and email.Maintain and grow diverse client relationships (retail, high net worth, professional traders and corporate accounts) building a foundation of trust while demonstrating an understanding of the client's strategy and needs. This includes being responsive to clients' requests. This understanding drives a long-term partnership, ensuring the effective representation of accounts. answering incoming enquiries from customers and supporting them on their journey to becoming long-term trading customers .keep accurate record of client communications including sales activities Show less
Licenses & Certifications
- View certificate

Fundamentals of digital marketing
Google Digital GarageJun 2020 
Write Professional Emails in English
Georgia Institute of TechnologyDec 2019
Core Entrepreneurial and Business Skills
NiuversityJun 2020
Volunteer Experience
Founder
Issued by منبر شغف التعليمي on Aug 2020
Associated with Anwar Abo HojeliSocial Worker
Issued by The Syrian Consulting Bureau for Development and Investment (SCB) on Dec 2019
Associated with Anwar Abo Hojeli
Languages
- enEnglish
- arArabic
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