
Daniel Fuller
Client Care Representative/Office Manager

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About me
Senior Member Of Technical Staff at Salesforce
Education

University of Alabama at Birmingham
2004 - 2008Bachelor of Science Psychology, English
University of Alabama at Birmingham
2013 - 2015Master of Science (MS) Management Information Systems with Concentration in Web & Mobile Development 4.0
Experience

Adkins OnTime Electric
Jul 2007 - May 2011Client Care Representative/Office Manager
AT&T
May 2011 - Sept 2011Small Business Sales Consultant- Provided technical support and consultation for customers regarding the operation of various telecommunication services- Operated many different billing and order systems simultaneously to solve customer issues and place sales orders for AT&T products- Sold various telecommunications products to customers by converting service calls into sales leads

Wells Fargo
Feb 2012 - Apr 2013Bank Teller- Conducted consultations and referred customers looking for private and business loans and many other financial products - Closely monitored consumer and business financial accounts to ensure accurate receipt of deposits and payments from customers - Interacted with private and business customers to sell various financial products to fit customer needs

SuccessEHS
Apr 2013 - Dec 2013Technical Support Specialist- Tested and provided troubleshooting for software bugs and new enhancements as the client's first point of contact in support for their EMR product - Acted as a liaison between the client and all other departments such as database, system administration, and development to coordinate multiple departments to resolve software issues- Used newly acquired networking, hardware, and software knowledge to troubleshoot and resolve client EMR issues relating to PQRS, Meaningful Use, CQM, and other federal incentive reporting measures-Participate in troubleshooting hardware issues and hardware setup issues with clients over the phone or through e-mail. Show less

Greenway Health
Dec 2013 - Apr 2014Technical Solutions Consultant- Provide consultation to coworkers regarding efficient methods of troubleshooting software bugs and other quality assurance issues in a complex EMR system- Lead a team of support representatives to work in conjunction with the quality assurance department on important software testing projects - Consult with clients regarding efficient software workflows to ensure clients have a quality experience with their EMR product and properly meet federal UDS, CQM, Meaningful Use, and PQRS incentives- Conduct classes with new employees to provide software training so employees can properly troubleshoot software issues. Show less

Comity Designs, Inc.
Apr 2014 - Nov 2019Senior Software Engineer
May 2016 - Nov 2019Software Engineer
Apr 2014 - Nov 2019

Brillio
Jan 2019 - Nov 2019LeadDesign, develop, test, implement, and support cloud-based application software in a client server environment--specializing on the Force.com platform--using tools such as Apex, Lightning Components, Visualforce, Javascript/jQuery, HTML5, XML, CSS, SOAP/REST API, Web Services, SOQL, SOSL, Twitter Bootstrap, Eclipse, Sublime Text, Apache ANT for deployment, Data Loader.Configure automated business logic such as workflow rules, Lightning Process Builder, Visual Flow, approval processes and other administrative functions based on client requirementsPerform application and code testing and migration across multiple environments including TrialForce, Sandbox, and Production environments in the application development life cycle.Design complex data replication, synchronization, and transformation tasks using ETL tools such as Informatica/Informatica Cloud for the purpose of large, automated data integrations between legacy systems and Force.com Show less

Salesforce
Nov 2019 - nowSenior Member of Technical Staff
Nov 2022 - nowMember Of Technical Staff
Nov 2019 - Nov 2022
Licenses & Certifications

Lightning Experience Specialist
Salesforce Trailhead Superbadges- View certificate

Salesforce.com Certified Platform Developer I
SalesforceFeb 2017 - View certificate

Salesforce.com Certified Platform App Builder
SalesforceOct 2016
Languages
- enEnglish
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