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Yuliia Slezinska

Yuliia Slezinska

Air tickets sales agent

Followers of Yuliia Slezinska406 followers
location of Yuliia SlezinskaLviv, Lviv, Ukraine

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  • Timeline

  • About me

    Software Testing Engineer

  • Education

    • Ivan Franko National University of Lviv

      -
      Master's degree Foreign Languages and Literatures, General

  • Experience

    • Elita -nova LTD

      Jul 2007 - Dec 2015
      Air tickets sales agent

      Communication with corporate clients, making travel arrangements for them;Search and selection of travel routes for customers;Customers informational support;Booking and issue of air tickets and other relevant documents in the Amadeus Global Distribution System;Queues tracking;Post sales support – informing clients about air ticket fare rules, revalidations, reissues and refunds of tickets; Assisting customers in case of flight irregularities; resolving their problems;Work with group bookings;Communicating with airlines; Show less

    • Tickets Travel Network

      Jun 2017 - Aug 2021
      Post Sales Support Agent

      Post Sales support;Calculation the costs of refunds and changes of air tickets for clients;Processing with issuing, reissuing and refunds of the air tickets;Different cases of interaction between the client and the airline;Work with GDSs Amadeus, Sabre, Sirena and others.Work with internal company applications and technologies.

    • EPAM

      Dec 2020 - Aug 2021
      Student at EPAM University/EPAM QA Lab- Software Functional Testing

      Fundamentals of software testing;Requirement analysis;SDLC, Scrum;Test planning and classification;Test cases and test design, defect reporting.

    • EPAM Systems

      Jun 2021 - now

      - Different types of testing activities: new features testing, exploratorytesting, regression testing, manual smoke testing;- Running automated smoke tests;- Analyzing and logging defects;- Analyzing requirements;- Creating/updating/reviewing testing documentation;- Deep investigation of issues in collaboration with developers tofigure its root cause and fix it;- Participation in all types of SCRUM ceremonies;- Everyday communication within the customer development team;- Participation in E2E testing together with customers during the UAT phases;- Everyday learning activities. Show less

      • Software Testing Engineer

        Feb 2022 - now

      • Junior Software Testing Engineer

        Jun 2021 - Feb 2022

  • Licenses & Certifications