Albert Vazquez Altes

Experience

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  IKEA

  Jun 2006 - Jul 2007

  Customer Care Representative

  As a Customer Care Representative at IKEA, I was responsible for delivering exceptional service and ensuring an outstanding customer experience. I handled a wide range of inquiries, assisting customers with product information, order tracking, returns, and troubleshooting, while resolving issues with efficiency and a positive attitude.

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  Aspro Parks

  Jul 2007 - Sept 2008

  Visitor Experience Agent - Barcelona Aquarium

  As a Visitor Experience Agent at Aquarium de Barcelona, I was responsible for ensuring an exceptional guest experience through friendly. My role included assisting visitors with inquiries about exhibits and programs, guiding them through the aquarium, and helping with ticketing and admissions.

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  Feel Apartments

  Jun 2010 - Oct 2011

  Booking/Comercial Agent

  Sales Agent. Working in one of the most important property management companies in Europe, specialized in rental services in Barcelona, Paris, London, Rome, New York, the French Rivera and Rio de Janeiro. Duties included customer service with clients and landlords, booking and reservations, reporting sales and solving problems before, during and after the stay of the customer.

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  Dreivip.com

  Oct 2011 - Apr 2013

  Product Manager

  Product Manager. Working on a Spanish leader website of travel and leisure experiences. Duties included to create new products (escapes, travels, cruises and experiences) to be selled on the website, negotiation with hotels and other suppliers, travel agencies and touroperators, reporting sales.

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  SYKES

  May 2013 - Dec 2016

  SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing. Its main partner is Citibank which offers credit cards and other financial solutions for corporate clients.• Front Office Operations (EMEA)- Dealing with Front Office Operations and financial requests. Escalation within other departments within Citibank EMEA.• Project Management- Developing the implementation of the credit card program in new markets such as Romania and Slovakia.• Training, support and supervisory.- Support to customer service representatives across different sites in EMEA. Task distribution.- Training, supervisory and quality control of the employees performance according to KPI indicators. • Complaints- Complaints management with adherence to SLAs and TATs as well as financial procedures. - Case analysis and client review & presentation on a monthly basis. Show less

  • Customer Service Supervisor Citibank

    May 2014 - Dec 2016

  • English/French/Spanish Customer Service Representative

    May 2013 - Apr 2014
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  MSC Cruises

  Dec 2016 - now

  MSC Cruises is the world’s largest privately-owned cruise line and brand market leader in Europe, South America and southern Africa. Our ships sail year-round in the Mediterranean and the Caribbean, and our seasonal itineraries include Northern Europe, the Atlantic Ocean, South America, southern Africa, China, and Dubai, Abu Dhabi & Qatar.- Coordinating the team to make sure that contents from Corporate/Local Teams worldwide are published across all websites in accordance with assigned countries editorial plan.- Promoting sales and marketing promotional plans through our B2C websites.- Supporting e-commerce to boost revenues and conversion.- Applying SEO rules to improve traffic and online ranking.- Monitoring traffic and conversions online and supporting the Data Analytics Team with reports and analysis. Show less

  • Web Content Team Leader

    Sept 2021 - now

  • Web Coordinator

    Dec 2016 - Sept 2021