Otitoshowon Benson

Experience

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  CIFMAN BUSINESS SCHOOL

  Sept 2017 - Feb 2018

  Business Studies Teacher

  Developed and delivered comprehensive business studies curriculum: created a deep understanding of business concepts and practices among students, demonstrating strong subject matter expertise and the ability to educate and guide.Utilized strong communication skills: Explained complex concepts in an accessible manner, ensuring comprehension and engagement.Applied data-driven approaches: Assessed student performance, identified learning gaps, and implemented targeted strategies for improvement, showcasing analytical skills and the ability to use data to drive decisions.Built and maintained strong relationships: Ensured effective communication and collaboration with students, parents, and faculty.Adapted teaching strategies to meet diverse needs: Demonstrated flexibility by tailoring methods to meet the unique needs of each student. Show less

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  Igbobi College Yaba

  Sept 2018 - Feb 2019

  Accounting and Economics Teacher

  - Designed and implemented effective lesson plans to cater to diverse learning styles, ensuring comprehension and mastery of key concepts.- Successfully imparted complex economic and accounting concepts to students, resulting in improved subject understanding and academic performance.- Utilized modern teaching techniques, incorporating multimedia resources and real-life case studies to enhance students' practical understanding of accounting and economics principles.- Fostered critical thinking and problem-solving skills through interactive classroom activities and group discussions.- Established a positive and inclusive classroom environment, encouraging student participation and fostering a love for the subjects.- Actively participated in organizing and supervising extracurricular activities, such as debates, workshops, and competitions, to enhance students' holistic development.- Developed and administered fair and comprehensive assessments to gauge students' understanding and progress in accounting and economics.- Provided constructive feedback and implemented remedial measures to support struggling students.- Collaborated with fellow educators to share best practices, discuss curriculum enhancements, and contribute to the overall academic environment at Igbobi College. Show less

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  OPay

  Feb 2019 - Oct 2019

  Campus Ambassador

  - Spearheaded the promotion and adoption of the Opay app on campus, effectively increasing the app usage by 30% within the first semester.- Executed innovative digital marketing campaigns, leveraging social media platforms and campus events to create awareness and drive app downloads among students.- Collected and analyzed user feedback to provide valuable insights to the development team, contributing to app improvements and enhanced user experience.- Established partnerships with student organizations, clubs, and academic departments to expand the reach of the Opay and Oride app- Represented the Opay brand with professionalism, enthusiasm, and a deep understanding of the app's value proposition during campus-wide events and activities.- Monitored key performance indicators, tracked user acquisition metrics, and prepared regular reports, contributing to data-driven strategies for continuous improvement in campus engagement and adoption. Show less

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  ALVIN Properties Crete

  Oct 2019 - Jan 2020

  Customer Relationship Manager

  - Conducting market research and analysis to identify emerging business opportunities within the real estate industry.- Proactively seeking out and developing relationships with potential clients and partners to expand the company's client base.- Collaborating closely with senior management to align business development strategies with overall company goals.- Developing compelling campaigns to effectively communicate the company's offerings and advantages in the market to existing and potential clients.- Implementing strategies to enhance customer satisfaction, address concerns, and identify opportunities for upselling. Show less

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  Twinwaters Lagos, Nigeria

  Jan 2020 - Jun 2020

  Data Analyst

  - Implemented effective inventory management strategies to minimize food waste and reduce expenses by 20%.- Coordinated with suppliers to maintain optimal inventory levels, ensuring a constant supply of ingredients and reducing stockouts by 90%- Developed and implemented a system for kitchen organisation and workflow that increased productivity by 15% and reduced errors in food preparation.- Trained and mentored staff members, resulting in a 30% improvement in kitchen efficiency and a 25% reduction in employee turnover.- Conducted exploratory data analysis on guest feedback and reviews, extracting valuable insights to enhance service quality, identify areas for improvement, and maintain high levels of customer satisfaction.- Generated and presented periodic reports to key stakeholders, translating complex data findings into clear, understandable insights, and contributing to informed decision-making within the Rufus & Bee.- Demonstrated strong leadership skills by managing a team of 10+ employees, fostering a positive work environment, and consistently meeting or exceeding operational goals. Show less

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  Supermart.ng

  Jun 2020 - Mar 2022

  Data Analyst / partnerships Manager (E-Commerce | FMCG)

  - Conducted sales data analysis to identify key trends and patterns, proactively determining seasonal products and offerings to delight customers, resulting in a 15% increase in overall sales revenue.- Developed and implemented effective partnerships with local markets and international stores to boost SKU which resulted in a 20% increase in online sales.- Utilized various data analysis tools, such as Excel, Google Sheets, and PowerBI, to extract, clean, and transform large data sets to generate insights for business decisions.- Maintain relationships with partners and proactively resolve concerns to retain and foster loyalty.Collaborated with cross-functional teams to identify opportunities for optimization in product placement, pricing, and promotions, resulting in a 10% increase in profitability.- Presented data insights and findings to senior management, providing recommendations on sales and marketing strategies to drive revenue growth. Show less

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  SeamlessHR

  Mar 2022 - Feb 2024

  Customer Success Manager

  - Managed a portfolio exceeding 40 logos while consistently surpassing customer retention and upsell targets by over 40% for three consecutive cycles, employing effective customer success management and strategic account planning.- Leveraged CRM tools such as Hubspot and survey tools like Hotjar to maintain client database and conduct user feedback surveys (e.g., NPS, CSAT), leading to a remarkable 25% surge in product satisfaction scores and a 10% reduction in churn rate.- Collaborated seamlessly with cross-functional teams encompassing sales, marketing, and product departments to design and execute customer success programs, yielding a substantial 20% increase in product adoption.- Proficiently employed data analysis and presentation tools like Excel, Google Sheets, and PowerPoint to extract, cleanse, transform and present data, generating invaluable insights for informed business decisions and identification of upselling opportunities.- Pioneered the development and implementation of comprehensive customer success programs, encompassing onboarding, training, and support.- Conducted thorough analysis of user feedback surveys, including NPS and CSAT, pinpointing areas for improvement and formulating actionable insights to enhance efficiency and overall performance. Continuously monitored metrics to ensure ongoing improvement of customer satisfaction and user experience. Show less

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  Oze

  Feb 2024 - now

  Senior Customer Success Manager