Mario Osorio

Experience

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  Diversified Business Services, Inc.

  Sept 2000 - Jul 2001

  Medical Records Copy Representative

  • Responsible for processing of confidential patient information from point-of-contact through release, for Health Information Services. • Continued personal education of medical records release, in regards to compliancy standards set forth by OHSU, State and Federal requirements.• Consistently entrusted with higher priority, legally sensitive material from management, for proven discreet and professional work ethic.

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  OHSU

  Sept 2001 - Jun 2012

  • Supervisor of 24 F.T.E. encompassing the following roles: Medical Record Document Imaging, HIS Reception, Ambulatory Clinic/Hospital Discharge Record Transportation, Pre-Operative Documentation Specialists• Ongoing education coordinator for Document Imaging staff, providing direct staff training of predefined and self-developed curriculums• Proficient in five EMR applications: Epic, Hyland OnBase, Streamline Health Document Imaging, A2K/LCR, and GE Centricity • EPIC Proficiency Includes: AEHR & EEHR products, with a focus on EpicCare, CareEverywhere, and Cadence modules• HIS Epic Super-User acting as workflow and application development support in Document Imaging, Reception, and Release of Information areas for 90+ HIS staff• Co-Developer of OHSU Decentralization Scanning Strategy, crafting an on-going and measurable action plan that reduces budgetary spending, creates a positive environmental impact from reduced paper dependency, and enhances care by speeding up the transmission of information to the EHR• Developed an Imaging quality assurance process to review imaged records allowing the sanctioned confidential destruction of original record documentation in keeping with ongoing hospital goal of 100% integrated electronic medical records • Project Manager of Hyland OnBase document management integration, developing the new Document Imaging workflows, and overseeing the transition of 17 million documents from previous system with minimal global medical record interruption. • Project Manager for Point of Care medical record scanning pilot program, coordinating clinic medical record document scanning for 27 medical clinics, including the installation of $100,000+ worth of equipment, and the training of 450+ users • Reduced Health Information Services centralized document imaging volume by 75% Show less • High-level administrative support to operation management in the medical records/transcription/professional coding areas of Health Information Services department.• Improved the efficiency of physical medical record chart use by OHSU care providers, directing focus onto the electronic health record saving un-measurable amounts of man-hours.• Redesigned new employee training curriculum for HIM reception and file clerk staff accelerating the on-boarding of team members, reducing the training period of time by 1/3.• Designed and implemented secure storage of scanned patient discharges, eliminating man-hours for manual chart filing.• Reduced physical chart usage, resulting in 60% decrease in work volume for HIS file clerk staff. Transitioned FTE to document imaging roles. Show less

  • Medical Record Document Imaging Supervisor

    Jun 2005 - Jun 2012

  • Administrative Support

    Sept 2001 - May 2005
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  Providence Health & Services

  Nov 2012 - Apr 2016

  IS EPIC Analyst 2

  EPIC v2012 & 2014 RPB for SBO CertifiedLead performer in RPB Production Support / IS Help Desk role, with exceptional measurable performance in trouble ticket resolution and the maintenance of the service level agreements standards.Primary Deployment Analyst for 13 unique Epic implementations across Providence’s multi-state service areas, acting as a project manager for the RPB team.As a direct link between the business office and the individual clinics, act as the PB Community Connect Fee Schedule / Procedure Liaison, and backup the PB Enterprise Fee Schedule / Procedure Liaison.Responsible for the research and maintenance of SBO Enterprise Statement build, ensuring that the end customers receive clear, consistent, timely statements and detail bill documents.Production Support / IS Help Desk end user supportProvide support and break/fix resolution for all ministriesSupport Epic Facility build for EAF/DEP records for new department and Community Connect partners going live, as well as provide billing accurate Place of Service record maintenance.Developed positive working relationship with ORC, CSC, and Community Connect ministriesShadow various employees at specialty clinics and within other Epic applications in order to enhance the Epic Professional Billing team’s goals and relationships.Developed workflow-based training, to ease new RPB team members into the Production Support /HelpDesk role.Learned Hospital Billing and Ambulatory applications to Proficiency on own initiative in order to provide better training, and go-live support Show less

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  Adventist Health

  Apr 2016 - Jun 2018

  SR EPIC Application Analyst

  EPIC v2017:Resolute Professional Billing, MyChart, Resolute Hospital Billing (Proficiency), Research - Billing (Proficiency), Cadence (Proficiency), EpicCare Ambulatory (Proficiency), HIM Release of Information (Proficiency) Senior application analyst with full project management responsibilities. Leading project meetings, direct team members to coordinate assignments. Responsible for the design, analysis, implementation and ongoing maintenance of Epic applications, with responsibilities primarily applied, but not limited to Resolute, Claims, Prelude, Data Courier and MyChart.Alongside customers and other application analysts, resolving problems, developing new procedures, and optimizing limited resources. Periodically assessing how end users and peers are progressing with their use of applications and assist with optimization build and training to further develop user efficiency, and satisfaction. Supporting the ongoing maintenance of the application software, with other regional, facility, and enterprise staff, facilitating issue resolution. Using troubleshooting skills within application as-well-as including areas involving no previous experience. Maintaining service level agreements with various end-user departments and enterprise business units. Assuming responsibility for problem assessment and resolution. Exercising sound judgment, exhibiting a high degree of flexibility, quickly adapting to new or unusual situations, providing outstanding customer service.In preparation and release of frequent system updates and Epic versioning upgrades, testing and assessing system changes. Participating in the development and facilitation of test scenarios. Gathering requirements, designing, and validating new or changed functionality. Identifying potential risks and assist in strategies to mitigate or resolve them. Documenting workflow and impact of changes upon other applications and downstream systems. Assisting in the development of best practice standards. Show less

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  HCTec

  Jun 2018 - now

  Epic Application Coordinator Sr.

  Epic Application Coordinator with full project management responsibilities. Leading project meetings, direct team members to coordinate assignments. Responsible for the design, analysis, implementation and ongoing maintenance of Epic applications, with responsibilities primarily applied, but not limited to Resolute, Claims, Prelude, Data Courier and MyChart.Alongside customers and other application analysts, resolving problems, developing new procedures, and optimizing limited resources. Periodically assessing how end users and peers are progressing with their use of applications and assist with optimization build and training to further develop user efficiency, and satisfaction. Supporting the ongoing maintenance of the application software, with other regional, facility, and enterprise staff, facilitating issue resolution. Using troubleshooting skills within application as-well-as including areas involving no previous experience. Maintaining service level agreements with various end-user departments and enterprise business units. Assuming responsibility for problem assessment and resolution. Exercising sound judgment, exhibiting a high degree of flexibility, quickly adapting to new or unusual situations, providing outstanding customer service.In preparation and release of frequent system updates and Epic versioning upgrades, testing and assessing system changes. Participating in the development and facilitation of test scenarios. Gathering requirements, designing, and validating new or changed functionality. Identifying potential risks and assist in strategies to mitigate or resolve them. Documenting workflow and impact of changes upon other applications and downstream systems. Assisting in the development of best practice standards. Show less

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  Oregon Health & Science University

  Sept 2019 - now

  System Application Analyst Sr. (Resolute Hospital Billing)