Talk to sales Try for Free
Theodoros Velanas

Theodoros Velanas

Account Sales Manager

Followers of Theodoros Velanas1000 followers
location of Theodoros VelanasGreece

Connect with Theodoros Velanas to Send Message

Connect

Connect with Theodoros Velanas to Send Message

Connect

  • Timeline

  • About me

    Director of Supply Chain, Customer Service & Field Technical Services at OPAP SA

  • Education

    • University of Thessaloniki

      1992 - 1996
      Social Theology

    • Athens University of Economics and Business

      2002 - 2003
      Executive MBA

  • Experience

    • Alessio wheels S.A

      Oct 1996 - Jun 1999
      Account Sales Manager

      Sales manager for Central & West Greece .

    • Vodafone

      Jul 1999 - Apr 2015

      Ex Patriot - Responsible for Contact Center & Customer Support development and operations for Vodafone Albania as a new company of Vodafone group

      • Complaints Management & Digital support Supervisor

        Jun 2012 - Apr 2015

      • Customer Services Supervisor

        Jun 2007 - May 2012

      • Customer Service Team Leader

        Jul 2002 - Jun 2007

      • Customer Care Professional

        Jun 2001 - Jun 2002

      • Customer Service Representative

        Jul 1999 - May 2001

    • OPAP

      Apr 2015 - now

      • Supply Chain - Customer Service & Field Services Director

        May 2022 - now

      • Head of Customer Support

        Apr 2015 - May 2022

  • Licenses & Certifications

    • OPAP Coaching Program_ '' Elevate Yourself ''

      Treasure Lab
      Jul 2024

  • Honors & Awards

    • Awarded to Theodoros Velanas
      Greek Supply Chain Awards 2023 - Gold award for '' Efficiency & Productivity to Logistics'' Hellenic Logistics Association & Boussias publications Jun 2023
    • Awarded to Theodoros Velanas
      Greek Customer Service Awards 2021 - Best use of Voice of the Customer in Greece National Institute for Customer Service (H.I.C.S) Dec 2021
    • Awarded to Theodoros Velanas
      Greek Customer Service Awards 2020 - Customer Experience Organization of the year National Institute for Customer Service (H.I.C.S) Dec 2020
    • Awarded to Theodoros Velanas
      Greek Customer Service Awards 2019 - Contact Center of the Year National Institute for Customer Service (H.I.C.S) Dec 2019 Customer Excellence Award