Donna Pineda

Experience

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  The Leukemia & Lymphoma Society

  Jul 2000 - Sept 2002

  IT Systems/Operations Coordinator

  * Supported and administered Exchange as well as File & Print application servers and user accounts* Planned and implemented installations, upgrades, reconfigurations and ongoing support for Windows 2000/NT/98/95 and supported hardware platforms and software tools* Worked independently with limited supervision, provided expert and creative problem isolation and resolution to complex, escalated user issues via telephone, written correspondence, and E-mail, to ensure user satisfaction and productivity Show less

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  Goodwill Industries

  Jan 2002 - Jan 2003

  Information Technology Analyst

  * Developed streamlined procedures that decreased labor time and eliminated redundancies. * Provided technical support and computer training to corporate and store staff for Goodwill’s LAN (office and classroom settings) and POS (retail)* Setup and maintained network accounts ; Maintained backup routines and performed periodic testing of restore routines* Installed and maintained LAN-based applications; performed workstation installations and roll out in main offices and remote offices and stores Show less

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  Natus Medical

  Feb 2004 - Dec 2004

  Desktop Systems Specialist

  * Provided day to day local and phone technical support for network infrastructure and internal desktop software and hardware* Installed, configured and troubleshoot desktop systems, laptops, workstations and network issues in a heterogeneous environment* Maintained passwords, data integrity and file system security for desktop environment* Communicated highly technical information to both technical and non-technical personnel* Participated in development of IT and infrastructure projects* Conducted training programs and created documentation to educate employees on basic and specialized applications Show less

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  Kaiser Permanente

  Dec 2004 - Mar 2011

  Senior IT Field Services - Desktop & Network Services / 2009-2011 Interim Lead

  * Advanced to senior desktop, systems and network support analyst role to provide IT support and leadership for hospital’s technology infrastructure located in San Mateo Service Area (Redwood City and South San Francisco Medical Centers; Daly City and San Bruno Medical Offices). Manage large-scale enterprise migration projects, systems conversions and performance tuning and monitoring of applications/systems. Help set long-range technical direction and capacity plans.* Front Line support to hospital’s new Epic implementation also known as Kaiser Permanente Health Connect. Engaged in training and supporting clinics, optimized training documentation prior to go-live and supported custom modifications to accommodate special needs.* Analyzed all aspects workstations to ensure a smooth migration with desktop standardization to adhere to Kaiser’s National IT initiatives and policies.* Gathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks and process bottlenecks); and developed functional specifications for IT group.* Automated previously manual, time-consuming processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability.* Heavily engaged with IT Business Consultants to drive business and customer focus and needs; and engaged with IT Project Managers to deliver timely system implementations.* Instructed, assisted, trained and guided Associate and Intermediate technical professionals* Conducted audits on existing hardware and software to verify authorize use and standard configuration* Consulted with various technical staff when cause of difficulty is not apparent* Engaged to facility meetings that may require business needs from an IT standpoint; works collaboratively with Business Consultants, Vendors, Project Managers, Biomedical Engineering/Clinical Technology Teams and other KP-IT National groups Show less

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  Social Interest Solutions

  Mar 2011 - Sept 2011

  Project Lead/Business Analyst

  * Collaboratively worked with senior management, various technical teams & including external clients to implement new applications and system designs* Supervised proper implementation of a new system or application while managing a group of software developers to ensure technical compatibility and user business satisfaction.* Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business procedures, use cases, scenarios, business analysis, task and workflow analysis and designs* Critically evaluated information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, abstracted up from low-level information to a general understanding as well as technical understanding, and distinguished user requests from the underlying true needs.* Proactively communicated and collaborated business and technical requirements with external and internal clients to analyze information needs and functional requirements and delivered the following artifacts as needed: Functional requirements, Business Requirements Document, Use Cases, GUI, Screen and Interface designs* Served as the conduit between the customer community (internal and external) and the software development team through which requirements flow.* General knowledge of federal, state and other social services programs in terms of program benefits, rules and requirements and be able to apply the rules in creating system applications. Show less

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  Clients serving Genentech/Roche, Sutter Health, PinnacleCapital... etc)

  Oct 2011 - Sept 2013

  Consultant

  Technical Coordinator/PM (client: Sutter Health)4/2013 - 9/2013* Technical lead in supporting and maintaining all technical aspects of the Sutter Community Connect (SCC), a robust Electronic Health Record application powered by Epic and any other supporting operating and application systems and computer hardware and peripherals at the practice site within a region. *Recommended technical solutions to better support practice sites in assigned region.*Deployed and implemented processes, from sales to post go-live; Epic infrastructure implementation and configuration from inception to completion====================Systems Engineer II (Pinacle Capital Mortgage)11/2012 - 01/2013* Supported a Microsoft Technology environment with approximately 1000+ users in 20 offices* Administered and supported User Admin and Security Access (MS Active Directory, Exchange and General Application Admin, Hyper)* Solved hardware and software issues; performed computer/network/voice upgrades and imaging, network diagnoses, application troubleshooting, peripheral setup and diagnosis, virus and spyware removal/detection* Managed multiples projects and tasks efficiently; Router and Firewall programming (Sonicwall)* Helped analyze and identify trends in issue reporting and devising preventive solutions and was expected to offer suggestions for any noted process improvements and developed new procedures====================Technical Services Manager (CyberCSI serving client: Genentech, A Roche Company03/2012 - 10/2012* Led a team of technicians in Vacaville/Dixon Research & Manufacturing sites of Genentech and responded to dispatched assignments usually involving deployment, installation, repair or maintenance of desktop computer hardware and peripherals* Monitored and assisted team to maintain team SLA levels to serve Genentech’s business needs; responsible for customer satisfaction results* Proactively sought job efficiency to include suggestions for the Service Department Show less

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  UCSF Health

  Dec 2013 - now

  * Technical lead on projects and day to day operations as needed.* Led and coordinated projects assigned to support UCSF Medical Center IT needs while interacting with implementation and operational support teams.* Collaboratively worked with senior management and various technical teams to support/troubleshoot implementation of new hardware/software technologies* Delegated and allocated responsibilities efficiently to manage projects end to end and ability to communicate effectively with various teams and customers.* Identified and implemented resource and equipment requirements, efficient capacity planning, resource management and manage software and hardware availability.* Met with stakeholders and gathered requirements, participated and/or conducted regular project team meetings while tracking project progress* Provided technical documentation and/or training to team when required and served as technical mentor to team members as needed.* Provided technical support and expertise for medical center's technology infrastructure by coordinating migration projects, system conversions and assisted technical direction and capacity plans. Show less

  • Sr. Salesforce Marketing Cloud ANL (Clinical Systems | Salesforce Platform)

    Aug 2021 - now

  • Clinical Systems Prof IV (Clinical Systems | Clinical Communications)

    May 2018 - Aug 2022

  • BTSA III - Projects/Technical Lead (IT Field Services)

    Apr 2014 - May 2018

  • IT Clinical Field Services - Projects/Technical Lead (Consultant)

    Dec 2013 - Mar 2014