Christine Vrabel

Experience

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  Feats

  Sept 2009 - Jun 2010

  Production Assistant

  • Prepared documents for the Production team including studio workbooks, conference reports, contracts, staffing plans, and production schedules;• Monitored event budgets to secure all essential elements in a way that is cost-efficient to the company;• Wrote and distributed performer agreements and itineraries as necessary; • Coordinated with vendors and entertainers while keeping them updated with all pertinent information was a continuous responsibility;• Aided the installation, onsite production and management, and technical strike of all assigned events. Show less

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  Johns Hopkins Hospital

  Sept 2010 - Nov 2013

  Central Nursing Quality Coordinator

  • Supported the Assistant Director of Nursing Clinical Quality & Magnet (ADON) and the Chief Nursing Informatics Officer (CNIO);• Provided analytical, logistical, and professional support for projects, and various programs;• Delivered strong project management and communications skills, with the analytical ability to manipulate data, manage committee assignments;• Maintained policy manuals; • Assisted in the implementation of an Information Technology (IT) Committee within the department of Central Nursing Administration to handle IT related requests for over 90 users/200 computers. Show less

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  Collins Aerospace

  Nov 2013 - Jul 2020

  • Managed the Optimizing Engineering Program to establish a culture of continuous improvement;• Worked with internal customers to align processes, systems, policies, and organizational structuresacross engineering departments;• Served as the primary contact for approved organizational solutions and all metrics and methodsmeasuring operational efficiency;• Created process change by integrating new processes to improve existing ones and communicating these changes to impacted customers;• Performed data analysis to identify areas for improvement and develop suggestions for internalcustomers to address those areas; and• Conducted periodic review of quality monitoring results to identify potential improvements to theengineering departments. Show less • Represented the company in customer and ISO surveillance audits and analyzed patterns in auditfindings;• Performed ISO 9001:2015 Internal Audits;• Conducted gap analysis of existing processes against the CMMI-SE/SW Level 3 process areas;• Supported CMMI compliance activities for multiple software development projects;• Team member on CMMI Maturity Level 3 appraisals;• Interfaced with Surface Transportation & Critical Infrastructure customers on quality issues;Implemented and monitored Project Quality Assurance Plans (PQAP) and initiated appropriate correctiveor improvement actions;• Followed up on completed initiatives to determine their effectiveness through reviews and analysis of performance measurement data and metrics; and• Worked with cross-functional departments to ensure customer requirements and specifications areflowed down to products and services. Show less

  • Senior Engineering Process Analyst

    Feb 2018 - Jul 2020

  • Senior Quality Assurance Engineer

    Nov 2013 - Feb 2018
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  Ciena

  Jul 2020 - now

  Quality Account Manager

  • Work with external and internal customers to address hardware and software quality issues;• Provide Root Cause Analysis (RCA), defect trend analysis and Failure Analysis Reporting (FAR);• Monitor and report appropriate metrics that track continuous improvements in hardware quality;• Collect and analyze field data to identify the root cause of an issue and provide possible mitigationapproaches;• Track all hardware product improvements that would enhance the outgoing product quality;• Recommend and implement changes to Ciena’s quality assurance procedures;• Create a cross-functional, collaborative working approach to addressing customer quality concerns; and• Collaborate with IT developers to ensure business intelligence tools provide accurate and consistent data for analysis. Show less