Jacquelyn Symonds

Experience

• 

  U.S. Census Bureau

  Jul 2009 - Oct 2017

  Served as the enterprise Systems Development Lifecycle (SDLC) team lead;Oversaw the continuously improvement of the SDLC based on solicited user feedback, stakeholder input, and interpretation of government-wide and internal IT policies, standards, and precedents;Served on the Agile Transformation team, creating an Agile-first environment at the Census Bureau through a number of avenues including Agile trainings, influencing governance bodies, creating a more Agile SDLC (processes and documentation), and Agile Innovators - an Agile Community of Practice that met monthly;Served on the Program Lifecycle (PgLC) team responsible for developing, deploying and supporting the enterprise-wide program lifecycle guidance, documentation, and templates per Department of Commerce guidelines. Show less IT project manager for the development of the Geographic Support Systems Initiative Workflow Control System, integrating multiple systems/applications/services; duties included:Leading a system development team;Eliciting/analyzing business needs and intra-divisional stakeholder requirements, and developing functional requirements;Providing technical requirements to enhance system capabilities;Developing a project plan;Developing and managing project schedule, risks, and budget; Managing project resources;Ensuring compliance with information assurance (IA) standards and providing evidence to obtain and maintain an Authority to Operate (ATO);Ensuring alignment with the Geography Division’s (GEO) architecture;Analyzing project metrics;Briefed the Program Manager weekly and quarterly to the GEO leadership on project;Developing communications for new releases and scheduled downtime; and,Developing product-related training and documentation.IT project manager for the Conflation system development; duties included:Developing and managing project activities, risks and schedule;Coordinating project management effort with development contractors;Working with the in-house development and infrastructure teams;Ensuring compliance with IA standards and providing evidence to obtain and maintain the ATO;Collecting customer requirements and generating technical requirements; Ensuring data deliveries were performed; and,Developed product-related training and documentation.Served as subject matter expert on business analysis and requirements management;Elicited and analyzed intra-divisional stakeholder and end user requirements, and translated into solution requirements;Facilitated discussions between stakeholders, end users, and developers for software development;Authored QA/QC checklist for project and requirements documentation, leading to a 100 percent improvement rate in documentation - awarded Director's Award for Innovation for this effort. Show less

  • IT Specialist

    Feb 2015 - Oct 2017

  • Geographer / Project Manager / Business Analyst

    Jul 2009 - Feb 2015
• 

  FasterTwin, LLC

  May 2015 - Feb 2019

  Business Manager

  Co-founder and operator of a successful Ducati motorcycle service shop, managing the daily operations;Assisted in growing the company operations and annual revenue to over $400k in three years;Maintained business financial records, filed tax obligations, and prepared customer invoicing;Researched, ordered, received, and managed inventory for parts from Ducati, aftermarket parts and accessories distributors, and performance parts manufacturers;Communicated with suppliers, managed vendor accounts, and completed billing. Show less

• 

  HHS Office of Inspector General

  Oct 2017 - Feb 2019

  IT Specialist

  Led the Agile adoption enterprise-wide for IT and non-IT work efforts through education, support, and encouraging a cultural shift;Developed enterprise goals and objectives for the Agile adoption;Developed effective assets to assist the adoption of Agile;Oversaw a monthly Agile learning program for all OIG staff;Designed and developed a knowledge base for Agile content to support continued, independent learning;Developed processes, procedures, approaches, and strategic communications to shift from project to product management;Developed and implemented change management and communications plans for enterprise Agile adoption initiative;Ensured consistency with OIG and OIT program goals and strategies across efforts. Show less

• 

  Department Of Navy

  Feb 2019 - Apr 2023

  Supervisory IT Specialist

  Supervise federal and host nation employees and act as task lead to contractors, defining priorities, setting expectations, and providing feedback;Serve as Agile project manager / product owner for the development and operations and maintenance of software applications and workflow control systems to include obtaining and maintaining information assurance (IA) accreditation;Serve as Agile product owner for infrastructure upgrade and operations and maintenance of the local network and maintaining its IA accreditation using DevSecOps principles;Responsible for business analysis activities, eliciting and managing business requirements, and negotiating priorities and releases with stakeholders on organizational projects;Negotiate and collaborate with stakeholders on enterprise issues including governance, change initiatives, and process / continuous improvement efforts;Develop and implement change management and communications plans for enterprise initiatives to include new IT processes and policies, and product deliveries;Develop and manage division budget, and authorize over $30 million annually in IT procurements to ensure alignment with strategic plans, objectives, and policies;Draft, update, and implement policies, instructions, memorandums of agreement / understanding, user guides, program goals, and strategies. Show less

• 

  United States Air Force

  Apr 2023 - now

  Technical Director (IT Specialist) at United States Air Force

  Serving as the Commander’s technical advisor on enabling 165 highly-skilled cyberspace mission qualified operators as the wing’s Center of Excellence for Storage and Virtualization. Responsible for managing a $1.9 million unit budget. Advising on the employment of one of six $168 million cyber security weapon systems which defends the $14 billion Air Force network for over 845,000 airmen, civilians, and contractors world-wide to assure the daily execution of Air Force core missions.