Farouk Zitouni

Experience

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  Various companies in advertising and marketing

  Jun 2014 - Jun 2021

  Marketing Consultant

  Responsible for providing marketing consulting services to clients in various industries : ✔️ Conduct market research and analysis to understand the client's business goals, target audience, and competitive landscape✔️ Develop and implement marketing strategies and plans to achieve clients' business objectives✔️ Assist clients in the development and execution of marketing campaigns, including social media, email marketing, content marketing, and advertising✔️ Analyze and report on the performance of marketing efforts, using data and analytics to identify trends and areas for improvement✔️ Collaborate with clients to identify new opportunities and grow their businesses✔️ Provide training and guidance to clients on marketing best practices and techniques✔️ Meet or exceed performance targets, such as increased traffic, engagement, and revenue, set by clients Show less

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  Banque Nationale Agricole

  Jul 2018 - Aug 2018

  Customer Service Agent

  Responsible for providing excellent customer service to clients of the bank, in-person and over the phoneAssist clients with a wide range of banking needs, including account inquiries, transactions, and problem resolution : ✔️ Process customer transactions accurately and efficiently, using bank systems and procedures✔️ Identify opportunities to cross-sell bank products and services to clients, based on their needs and preferences✔️ Collaborate with other bank departments to resolve complex customer issues and ensure client satisfaction✔️ Contribute to the development and implementation of customer service policies and procedures✔️ Participate in training and development activities to enhance customer service skills and knowledge Show less

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  Attijari bank Tunisie

  Dec 2018 - May 2019

  Credit Risk Analyst

  Responsible for supporting the credit risk team in the analysis and management of credit risk for the Bank : ✔️ Assist in the review and analysis of financial statements, credit reports, and other relevant information to assess the creditworthiness of potential and existing customers✔️ Collaborate with the credit risk team to develop and maintain credit risk models and tools✔️ Monitor and report on credit risk exposures and trends, using data and analytics to identify potential issues and risks✔️ Contribute to the development and implementation of credit risk policies and procedures✔️ Participate in the preparation of credit risk reports for senior management and stakeholders✔️ Provide support to the credit risk team in the performance of other duties as required Show less

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  Groupe Sherrington - Kim Events - Villa Verde

  Jul 2019 - Jan 2021

  Project Manager / Marketing & Innovation Manager

  In charge of multiple operations mainly in marketing, sales, and ops across multiplecompanies in the group (Villa Verde, Sherrington, Kim Events) : ✔️ Responsible for managing and coordinating the planning, execution, and delivery of marketing and innovation projects✔️ Lead cross-functional teams and work closely with stakeholders to ensure project success✔️ Develop and implement strategies to drive brand awareness, customer acquisition, and retention✔️ Collaborate with the marketing and innovation teams to create and execute campaigns, product launches, and other initiatives✔️ Monitor and analyze market trends and customer feedback to identify opportunities for improvement and innovation✔️ Develop and track project budgets, timelines, and resources to ensure efficient and effective project delivery✔️Communicate project progress and results to stakeholders and senior management✔️ Meet and exceed project goals and objectives, as defined by the company Show less

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  Time Université

  Sept 2020 - now

  University Lecturer

  As a university professor, I have experience teaching the subjects of management and marketing & communication to undergraduate and graduate students. In my role, I developed and delivered courses on topics such as strategic management, organizational behavior, marketing strategies, service management, and business ethics. I have a strong understanding of the management and marketing fields and am able to effectively communicate complex concepts to students. I am skilled in using a variety of teaching methods, including lectures, case studies, and group discussions, to engage and challenge my students. I have received positive feedback from students and have consistently received high ratings on my teaching evaluations.In the communication modules, the students were taken through a journey in the world of communication starting from inner communication & identifying personas and how to handle each type. (Disc Profiles etc..) to corporate communication both internal & external and finally going to crisis communication & how to create, execute and manage perfect crisis communication. Show less

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  Go My Code

  Jan 2021 - Jun 2021

  Regional Location Manager

  GOMYCODE aims to be a pan-African educational platform that helps tomorrow's talents improve their digital skills through affordable, quality training and the assistance of top instructors. GOMYCODE is the largest developer community in Africa and the Middle East. We train the next generation of developers and connect them with the best digital projects around the world.My missions within the organisation included:✔️ Responsible for managing and expanding the company's presence in the Cap Bon region✔️ Develop and implement strategies to increase enrollment and retention of students✔️ Collaborate with local education authorities and institutions to establish partnerships and promote the company's services✔️ Organize and lead promotional events, such as workshops and information sessions, to attract new customers✔️ Maintain strong relationships with existing customers and provide excellent customer service to resolve any issues or concerns✔️ Monitor and analyze market trends and customer feedback to identify opportunities for improvement and innovation✔️ Manage a team of education consultants and provide guidance and support to ensure their successMeet or exceed performance targets, such as enrollment and retention goals, set by the company Show less

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  Think-it

  Jul 2021 - now

  ✔️ Developing, implementing, and monitoring effective L&D strategies that align with business objectives.✔️ Facilitating a culture of continuous learning and personal growth within the organization.✔️ Designing and delivering targeted skills training programs to enhance workforce productivity and performance.✔️ Providing expert career advising to empower employees and support their career progression.✔️ Innovating and leveraging the latest learning technologies and methodologies to ensure the effectiveness of training programs. Show less Think-it is an engineering collective on a mission to unlock human potential through sustainable use of technology. Our high-tech, low-carbon solutions help innovative teams around the world lower costs, democratize data, and reach net-zero faster. With a focus on digital transformation, smart infrastructure, and the UN SDGs, we tackle meaningful problems that can only be solved with future-proof technology. Our team includes experts in Software Engineering, Machine Learning, and DevOps & Cloud.Founded in 2017, Think-it is home to a high-performing and diverse team of changemakers in Germany, Tunisia, and around the world — including 8+ nationalities and 40% women. We are enthusiastically committed to inclusivity and ethical technology in our collective, partner teams, and mission-aligned investor networks.My missions within the collective include:✔️ Working with our recruitment team to define strategy and execution for talent acquisition and employer branding initiatives including partnerships, events, and online campaigns.✔️ Reinforcing our remote-friendly work culture by planning, managing, and organizing virtual-friendly team learning, social, and volunteering events.✔️ Help implement our team retention strategy through positive and effective internal communication including gathering team feedback and identifying opportunities to make our culture and community stronger.✔️ Design, implement and evaluate social media marketing campaigns to support our community-building, partner and ecosystem awareness, and recruitment goals, including on-brand content.✔️ Build relationships with potential Think-it job candidates and relevant professionals and organizations, such as tech schools and universities. Show less

  • Community & L&D Manager

    Jan 2023 - now

  • Community Marketing Manager

    Jul 2021 - now