Emma Toole

Experience

• 

  Phonix Commincations

  Jan 1995 - Jan 1996

  Emergency call Centre Telephonist

  Employed as Call Centre Manager handling out of office and out of hours calls for vets, doctors, The North Wales council and their emergency services and independent businesses. Responsibilities included management of a team of telephonists in the following areas: staff training, call monitoring, recruitment and general personnel duties.

• 

  The Anchorage Nursing Home

  Jan 1996 - Jan 1999

  Health Care Worker

  The role involved assisting clients with personal care, providing palliative care and leasing with relatives and other care providers. Responsibilities required the production of client care plans and risk assessments related to client care and the client’s environmental setting.

• 

  None

  Jan 1999 - Jan 2000

  Gap year

  One year of travel throughout Australia working for 2-3 month periods within various roles such as bar manager, holiday representative, hostess, sales representative, plantation worker and tour guide.

• 

  Kings Gap Court Hotel

  Jan 2000 - Jan 2002

  Full-time waitress, chambermaid and bar attendant

  Managed staff rotas, stock taking/rotation, customer care and service, cash handling and daily banking tasks.

• 

  None

  Jan 2002 - Jan 2004

  Maternaty Leave
• 

  Delta Health Care

  Jan 2004 - Jan 2006

  Bank healthcare assistant

  The role required that I fill in gaps of sickness and staff shortages in care homes covering the Merseyside/Cheshire area. Responsibilities included client care, teamwork and the representation of the company in varied care settings

• 

  Caldy Manor Residential Home

  Jan 2006 - Jan 2015

  Senior Health Care Assistant

  The role involved client care, the production of client care plans and risk assessments for clients, staff, the environment and equipment. Responsibilities included shift/care team management, dispensing medication and controlled drugs, staff training, and leasing with external care providers (physiotherapist, district nurse, GP), client family members and the clients themselves.

• 

  Liverpool John Moores University

  Oct 2006 - Nov 2006

  Pollen and diatom analysis

  Contributed as part of a research team reconstructing Quaternary Palaeoenvironmental change affecting a coastal peat land in North Wales. The research aimed to understand the context of Holocene archaeological artefacts and footprints preserved within the coastal peat. My role was to prepare, count and identify pollen and diatom species extracted from sediment core sub-samples taken from peat core retrieved from the study site for environmental reconstruction.

• 

  Liverpool John Moores University

  Jan 2009 - Oct 2018

  Supported and taught years 1, 2 and 3 in geography and associated earth sciences across a range of sub-disciplines. Demonstrated to small groups within a laboratory setting for practical sessions and in the field teaching practical and observational Earth Science skills in a real-time environment. For example, glacial landforms and the effect of the Irish Sea Glacier and Welsh Ice Cap on the geomorphology of Snowdon; Coastal processes and the resulting geomorphology; The impact of climate change and extent of coastal flooding and tidal surges on lowland coastal areas along the Northwest coast of the UK; Stratigraphy, tectonism, mass movement and river capture in the Sorbas Basin, Southeast Spain; Tourism, development and Environmental Impact and Management Plans, la Herreria Almeria, Southeast Spain. Other responsibilities include marking assignments, supporting lecturers, assisting students with all aspects of learning, and occasionally exam invigilation. Show less Co-leader of three research expeditions in Central and Northern Mexico with up to 15 students working towards the completion of their level 3 “Overseas Research Project” with a focus on; volcanic and tectonic geomorphological and geologic tectonic landforms, hazard mapping and the mitigation of potential risks to vulnerable communities, densely populated areas, housing, infrastructure of future volcanic and tectonic events. Work in the Chihuahuan Desert, Northern Mexico, was focused on Quaternary environmental change, the environmental sustainability of diminishing water resources and habitat conservation for endemic fauna associated with the Cuatrociénegas Basin. Responsibilities included; the investigation suitable field locations for study, risk assessments, teaching, helping the students develop independent research projects, holding workshop sessions in the evenings, setting and marking work and driving the minibus transporting students between study sites. The role also requires assisting/guiding the students with sample collection technique (e.g. sediment, water, soil), data recording and observation in the field, sample and data analysis in the field and laboratory analysis back in the UK as they work towards research project submission. The setting of research project themes was a fundamental responsibility as well as the marking of field reports, PowerPoint presentations and field notebooks. Show less

  • Demonstrator in Earth Sciences

    Oct 2009 - Oct 2018

  • Fieldwork Co-Leader for a Mexican Research Expedition

    Jan 2010 - Jan 2013

  • Demonstrator in Physical Geography

    Feb 2010 - Feb 2011

  • Personal tutor and study skills coordinator, Earth Sciences

    Jan 2009 - Jan 2011
• 

  Haven Care limited, Wirral

  Mar 2018 - Apr 2019

  Team Leader

  Supervised and participated in the delivery of care and support for clients living in their own homes. Responsibilities included client care documents, person-centred care and leadership and management of staff. The role provided experience in providing support, motivation and supervision of care staff. Creating, reassessing and reviewing care plans, allocating care tasks to the team, working with the care manager to ensure policies, procedures and standards of care are maintained to a high standard, and discussing and resolving problems with clients and staff were integral to the role. Liaising with clients, family members, medical practitioners and other external resources to develop person-centred care that is delivered to a high standard while identifying and managing training needs was also essential to the role. Identifying, responding promptly to, and recording reported issues, concerns and/or problems to enable them to be efficiently resolved and escalated when necessary. Show less

• 

  Have Care Ltd

  Apr 2019 - Feb 2020

  Patient Care Coordinator

  Responsible for developing and providing care packages to clients who require care and resources within their homes and in the community. First contact line management responsibility for the care staff that provides these services. The role required managing client care plans as well as the coordination and management of staff. Responsible for maintaining client files and communicating confidential information while being mindful of the company's confidentiality procedures. The role involved managing and distributing resources effectively and ensuring that the care delivered was in line with relevant policies and procedures set by CQC standards. I was responsible for the welfare of the clients and all aspects of their care and safeguarding. I communicated with family and the broader care team (G.P, nurses, consultants, social services, etc.) advocating when necessary to prevent safeguarding issues. Show less

• 

  Environment Agency

  Feb 2020 - now

  As a hydrogeological technical specialist, I advise on various groundwater issues across the Greater Manchester, Merseyside and Cheshire areas. I interpret technical reports and employ data analysis to support decision-making on a range of groundwater work streams, including: - Groundwater investigation consents- Groundwater abstraction licencing - Dewatering for construction abstraction licencing - Groundwater discharge permits - Groundwater resource planning - Hydrogeological Impact Assessments - Conceptual and numerical groundwater modelling - Water Industry National Environment Programmes and Investigations - Drought plans - Groundwater monitoring programmes As a technical specialist, - I work closely with internal and external customers across various disciplines to help solve complex hydrogeological problems and provide robust technical advice. - I provide specialist technical advice on complex groundwater issues to inform environmental decisions through planning and permitting.- I coach and develop team members on groundwater resource issues.- I provide and coordinate specialist technical advice and guidance to other Area teams.- I work with water companies to improve groundwater resource management.- I manage groundwater monitoring networks.- I provide technical leadership through coaching and mentoring, delivering results through others and managing strategic issues. Show less As a technical officer, I contributed to a variety of workstreams, including:- the management of the groundwater level and quality monitoring networks.- providing advice to local planning authorities on development proposals that may pose a risk to groundwater resources or quality and the risks posed to controlled waters from contaminated land.- providing technical responses to consultations for permits to abstract groundwater, discharge to ground, or waste and installation sites.- reviewing hydrogeological risk assessments for landfills.- providing technical advice and guidance to customers on pollution incidents impacting groundwater. Show less

  • Hydrogeological Technical Specialist

    Dec 2021 - now

  • Ground Water and Contaminated Land Technical Officer

    Feb 2020 - Oct 2023