David Fleet

Experience

• 

  Accenture

  Aug 1994 - Jun 2000

  Management Consultant

  ★ Designed/implemented e-channel for Amex Bank in Asia, achieving 30% conversion in Year 1.★ Managed the design of the new Cash Management Amex Bank capability for Asia Pacific.★ Led parts of rollout of a new eCRM platform (Custom Extras) for American Express Cards.★ Coded the Auths, Fraud, and Settlement functions for Amex Card's first ever revolving credit card.

• 

  PA Consulting

  Jul 2000 - Sept 2006

  ★ Designed the successful rollout of new cash management capability for a client wholesale bank★ Led design/redeployment of 5k+ staff in Asia Pac Tech & Ops org for client bank, 12% savings Yr1. ★ Led due diligence for Fortune 500 tech firm in its global infrastructure bid for banking services.★ Achieved 8% yoy savings for global bank client after implementation of operational review.★ Implemented new web hosting model after strategic review of global banking infrastructure footprint. Show less

  • Country Head

    Dec 2003 - Sept 2006

  • Managing Consultant

    Jul 2000 - Nov 2003
• 

  Standard Chartered

  Oct 2006 - Sept 2023

  ★ Led 3,200+ middle & back office (4 hubs) staff across 60+ jurisdictions, +200m budget, 60k+ clients. ★ Delivered 8% CAGR productivity gains using Agile/Tech amidst volume/ revenue ↑ of the business. ★ Improved onboarding and service KPIs, onboard TATs averaging < 1 week and service < 1 day. ★ Maintained or improved key risk and compliance KPIs across tenure. ★ Delivered staff and client feedback improvements yoy, including during the COVID epidemic.★ Built largest analytics practice in the Bank, ↑ 1.1m views, 8k+ active users, mobile/AI enabled. Show less ★ Delivered 600% ↓ overdue CDDs, 500+ system and process fixes, remediated 15k+ CDDs.★ Improved audited CDD quality metrics by 300%, reduced system response from 5+ mins to 2-3 secs. ★ Built from scratch MIS and & analytics practice to support 5k+ users at global/region/country levels.★ Communicated with Board Committees and SCB Management Team members on strategy/progress.★ Partnered with Fin'l Crime and Compliance to build future AML and Sanctions capability across SCB.★ Updated external regulators and monitors on plans and progress. Show less

  • Global Head, Client Management, CCIB (Corporate, Inst'l, Commercial)

    Jun 2022 - Sept 2023

  • Global Head, Integrated Middle Office, CCIB (Corporate, Inst'l, Commercial)

    Apr 2018 - Dec 2022

  • MD, Client Onboarding and Management, CCIB (Corporate, Inst'l, Commercial)

    Aug 2015 - Apr 2018

  • MD, Client Due Diligence and Middle Office, Wholesale Bank

    Apr 2014 - Aug 2015

  • MD, Client Due Diligence, Wholesale Bank

    Feb 2013 - Apr 2014

  • Group CIO, Distribution, Consumer Bank

    Jul 2010 - Jan 2013

  • Group Head, Branch ATM and Call Centre Solutions, Consumer Bank

    Jul 2008 - Jul 2010

  • Group CIO, Consumer Finance

    Oct 2006 - Jul 2008