Talk to sales Try for Free
Damilola Adewoye

Damilola Adewoye

Customer Service Rep/sales consultant

Followers of Damilola Adewoye409 followers
location of Damilola AdewoyeNigeria

Connect with Damilola Adewoye to Send Message

Connect

Connect with Damilola Adewoye to Send Message

Connect

  • Timeline

  • About me

    Sales||Customer support||Quality assurance|| Training

  • Education

    • Obafemi Awolowo University

      2006 - 2011
      Bachelor of Science (B.Sc.) Industrial Chemistry

  • Experience

    • Etisalat Nigeria

      Mar 2013 - Oct 2017
      Customer Service Rep/sales consultant

    • Ecobank Nigeria

      Dec 2017 - Dec 2022

       Consultants Interaction Monitoring (Email, Webchat, Social Media, Inbound & Outbound Calls, Premier and advantage team's Activities). Review and monitoring of service request classification on CRM. Coaching session (based on calls monitored) and consultant Interaction.

      • Quality Assurance Analyst

        Oct 2021 - Dec 2022

      • Customer Support Specialist

        Dec 2017 - Sept 2021

    • Newedge Finance

      Dec 2022 - Aug 2023
      Training Quality Control

  • Licenses & Certifications

    • Customer Service: Handling Abusive Customers

      LinkedIn
      Apr 2021
      View certificate certificate

    • Professional conduct and ethics certification

      The Chartered Institute of Bankers of Nigeria - CIBN
      Nov 2019

  • Honors & Awards

    • Awarded to Damilola Adewoye
      Best email consultant Q2 and Q3 2021 - Sep 2021
    • Awarded to Damilola Adewoye
      Best Inbound Consultant 2019 Ecobank Regional Contact Centre December 1, 2019