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Albraa Mukhtar

Albraa Mukhtar

Graphic Designer

location of Albraa MukhtarDubai, United Arab Emirates

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  • Timeline

  • About me

    Relationship Associate Officer | IT Assistant | IT Support | IT Engineer | Digital Forensics & Incident Response SANS (FOR500, FOR508, FOR526) | ECPPTv2

  • Education

    • Qabas High School

      2007 - 2010
      Graduating Certificate Computers 70%

      Activities and Societies: The Acting Group: where we won in acting at the state level

    • Madurai Kamaraj University

      2010 - 2013
      Bachelor of Computer Applications Computer Applications 75

  • Experience

    • Hafizeen Consult

      May 2011 - Jul 2011
      Graphic Designer

      1. Designing the advertisement banners2. Managing the printers Machines

    • Hafizeen Outsourcing for Integrated Solutions

      May 2013 - Sept 2014
      IT Service Desk Assistant

      1.Technical Support.(Remote, on Site) 2.Installation, Maintenance (Laptops, Computers, Printers, Scanners, Monitors and Network Equipment). 3.Answering and Fixing customer issues through (Ticketing System/Phone/on Site) in a very efficient manner. 4.Install/Update Windows Images and Software as required.

    • United Nations

      Oct 2014 - Jul 2015
      IT Assistant / African Union - United Nation Mission in Darfur

      1.Technical Support.(Remote, on Site)2.Installation, Configuration and Maintenance (Email, Laptops, Computers, Switch, Printers, Scanners, Monitors, UPS and Network Equipment).3.Documentation (Weekly/ Monthly reports, Received Equipment, Required Spear parts and Equipment faulty reports).4.Answering and Fixing customer issues through (Ticketing System/Phone/on Site) in a very efficient manner.5.Update Windows Images and Software so they are ready for deployments.6. Virus removal and data backup. Show less

    • United Nations

      Dec 2015 - Sept 2016
      IT Assistant / African Union - United Nation Mission in Darfur

      1.Technical Support.(Remote, on Site)2.Installation, Configuration and Maintenance (Email, Laptops, Computers, Switch, Printers, Scanners, Monitors, UPS and Network Equipment).3.Documentation (Weekly/ Monthly reports, Received Equipment, Required Spear parts and Equipment faulty reports).4.Answering and Fixing customer issues through (Ticketing System/Phone/on Site) in a very efficient manner.5.Update Windows Images and Software so they are ready for deployments.6. Virus removal and data backup. Show less

    • Z@A Services

      Sept 2016 - Jun 2017
      Information Technology System Administrator

      1.Active directory administration and new accounts set-up. 2.Install & maintaining system and software 3.Troubleshoot technical issues. 4.Quickly arrange repair for hardware in occasion of hardware failure. 5.Monitor system performance. 6.Create a backup and recovery policy. 7.Monitor network communication. 8.Update system as soon as new version of OS and application software comes out. 9.Implement the policies for the use of the computer system and network. 10.Setup security policies for users. Show less

    • United Nations

      Jun 2017 - Mar 2018
      IT Assistant / African Union - United Nation Mission in Darfur

      1.Technical Support.(Remote, on Site)2.Installation, Configuration and Maintenance (Email, Laptops, Computers, Switch, Printers, Scanners, Monitors, UPS and Network Equipment).3.Documentation (Weekly/ Monthly reports, Received Equipment, Required Spear parts and Equipment faulty reports).4.Answering and Fixing customer issues through (Ticketing System/Phone/on Site) in a very efficient manner.5.Update Windows Images and Software so they are ready for deployments.6. Virus removal and data backup. Show less

    • United Nations

      Jun 2018 - Mar 2019
      IT Assistant / African Union - United Nation Mission in Darfur

      1.Technical Support.(Remote, on Site)2.Installation, Configuration and Maintenance (Email, Laptops, Computers, Switch, Printers, Scanners, Monitors, UPS and Network Equipment).3.Documentation (Weekly/ Monthly reports, Received Equipment, Required Spear parts and Equipment faulty reports).4.Answering and Fixing customer issues through (Ticketing System/Phone/on Site) in a very efficient manner.5.Update Windows Images and Software so they are ready for deployments.6. Virus removal and data backup. Show less

    • Z@A Services

      Mar 2019 - Dec 2019
      Information Technology System Administrator

      1.Active directory administration and new accounts set-up. 2.Install & maintaining system and software 3.Troubleshoot technical issues. 4.Quickly arrange repair for hardware in occasion of hardware failure. 5.Monitor system performance. 6.Create a backup and recovery policy. 7.Monitor network communication. 8.Update system as soon as new version of OS and application software comes out. 9.Implement the policies for the use of the computer system and network. 10.Setup security policies for users. Show less

    • United Nations

      Dec 2019 - Jan 2021
      IT Assistant / African Union - United Nation Mission in Darfur

      1.Technical Support.(Remote, on Site)2.Installation, Configuration and Maintenance (Email, Laptops, Computers, Switch, Printers, Scanners, Monitors, UPS and Network Equipment).3.Documentation (Weekly/ Monthly reports, Received Equipment, Required Spear parts and Equipment faulty reports).4.Answering and Fixing customer issues through (Ticketing System/Phone/on Site) in a very efficient manner.5.Update Windows Images and Software so they are ready for deployments.6. Virus removal and data backup. Show less

    • Aster DM Healthcare

      Nov 2021 - Oct 2023
      Customer Service Executive

    • Resecurity

      Mar 2023 - Sept 2023
      Cyber Security Researcher

    • Emirates NBD

      Jan 2024 - now
      Relationship Associate Officer

  • Licenses & Certifications

  • Volunteer Experience

    • Social Worker

      Issued by National Service Scheme on Sept 2010
      National Service SchemeAssociated with Albraa Mukhtar

    • Food Distribution Team Leader Volunteer

      Issued by Welthungerhilfe on Jul 2015
      WelthungerhilfeAssociated with Albraa Mukhtar

    • Social Worker

      Issued by National Service Scheme on Nov 2011
      National Service SchemeAssociated with Albraa Mukhtar

    • Social Worker

      Issued by National Service Scheme on Nov 2012
      National Service SchemeAssociated with Albraa Mukhtar