Deep Enrich
Lori Baca
Contact Center Supervisor
743 followers
Greater Boston
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About me
Principal Customer Success Manager at Cambridge Mobile Telematics
Education
Southern New Hampshire University
1990 - 1993Bachelor of Science (BS) Business Administration/Management
Experience
MAPFRE Insurance
Jan 2001 - Jan 2007Contact Center SupervisorMAPFRE Insurance
Jan 2008 - Jan 2014Senior Project AnalystMAPFRE Insurance
Apr 2014 - Aug 2017Manager Strategic Initiatives
Verti Insurance
Aug 2017 - Jan 2020Manager, Customer Engagement
INSURITAS
Jun 2020 - Dec 2020Manager, Customer Engagement
Jun 2020 - Dec 2020Customer Service/Retention Manager
Jun 2020 - Jun 2020Customer Engagement Manager
Jun 2020 - Jun 2020
TrueMotion
Dec 2020 - Oct 2021Sr Customer Success Manager
Dec 2020 - Oct 2021Sr Customer Success Manager
Dec 2020 - Dec 2020
Cambridge Mobile Telematics
Oct 2021 - nowPrincipal Customer Success Manager
Jul 2022 - nowPrincipal Program Manager
Jul 2022 - Jan 2023Sr Customer Success Manager
Oct 2021 - Jul 2022
Licenses & Certifications
Senior Claim Law Associate
- View certificate
Certified Customer Success Manager (CCSM) Level 3
SuccessHACKERMar 2023
- View certificate
Certified Customer Success Manager (CCSM) Level 2
SuccessHACKERDec 2022 - View certificate
Tips for Better Business Writing
LinkedInApr 2020 - View certificate
Certified Customer Success Manager (CCSM) Level 1
SuccessHACKERSept 2022
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