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Joshua MacDowall

Joshua MacDowall

Manager, IT Solutions

Followers of Joshua MacDowall151 followers
location of Joshua MacDowallNewark, Delaware, United States

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  • Timeline

  • About me

    Manager, IT Solutions at Computer Aid, Inc.

  • Education

    • Delaware Technical Community College

      2007 - 2015
      Associate of Applied Science Computer Information Systems Computer and Information Systems Technology 3.23

      Activities and Societies: NICS Studied multiple programming languages focused on the development of logic based thinking. These courses provided the knowledge and skills to create end user applications, websites, and relational databases.- Special Interest in PHP programming.

    • Delaware Technical Community College

      -
      Associate's in Applied Science Computer Information Systems Computer and Information Systems

  • Experience

    • CAI

      Apr 2023 - now
      Manager, IT Solutions

      As a Manager of IT Solutions, the job responsibilities and role will change to accommodate the needs of the project. Meeting with clients and stakeholders, defining project scope and planning, development and implementation of solutions, and post-project assessments are all within the scope of this role. An IT Solutions Manager must be flexible and utilize a versatile skillset to perform the actions required for completion of the project.

  • Licenses & Certifications

    • Dashboard in a Day - Power BI

      Pragmatic Works
      Mar 2023
      View certificate certificate

    • Power Automate - Complete Guide to Power Automate

      Udemy
      Jun 2022
      View certificate certificate

    • ITIL Foundation Level

      PeopleCert
      May 2021

  • Honors & Awards

    • Awarded to Joshua MacDowall
      Director's Award Thomas Grosso, Jr. May 2022 "These are people who have sustained a level of performance over time that has significantly impacted our entire organization. Associates who our teams have come to rely on when no one else has been able to resolve the problem."- Was instrumental in a successful launch and added functionality with a client- Accepted role as Project Manager with a client, a role that continues today- Promoted to the Solutions Consultant role in 2021- Accepted responsibility to complete the… Show more "These are people who have sustained a level of performance over time that has significantly impacted our entire organization. Associates who our teams have come to rely on when no one else has been able to resolve the problem."- Was instrumental in a successful launch and added functionality with a client- Accepted role as Project Manager with a client, a role that continues today- Promoted to the Solutions Consultant role in 2021- Accepted responsibility to complete the knowledge transfer for a new client Show less
    • Awarded to Joshua MacDowall
      Manager's Appreciation Award June Kupstas Apr 2021 - Accepted a position to build and maintain the ITSM application for a client and implemented the Incident & Knowledge modules- Led a related project to ensure proper configuration and process improvement for effective asset management within the ITSM Asset Management module
    • Awarded to Joshua MacDowall
      Moment of Truth Award Amy Emmons May 2020 "In recognition of 'above and beyond' service to delight customers and associates".
    • Awarded to Joshua MacDowall
      Green Team Leadership Graduate Computer Aid, Inc. 2018 Green Team is an elite program for high performing Associates. The course involves building skills in numerous disciplines including communication skills, self-management skills, problem solving skills, analytical thinking, and leadership.
    • Awarded to Joshua MacDowall
      Team Excellence Award Jonathan Romish 2018 For providing above and beyond service to the client during a system transition
    • Awarded to Joshua MacDowall
      Moment of Truth Award Jonathan Romish Feb 2017 "In recognition of 'above and beyond' service to delight customers and associates".