Brian Klaben

Experience

• 

  White House Black Market

  Oct 2007 - Apr 2012

  Assistant Store Manager

  • Produced growth in overall KPIs by training associates in sales techniques and company standards• Managed store operations, including filing of quarterly paperwork, setting and delivering sales goals, organizing inventory, evaluating growth opportunities and new hire onboarding• Developed lasting relationships by handling customer challenges through effective communication • Completed store supply orders to maintain appropriate inventory levels

• 

  Michael Kors

  Aug 2012 - Feb 2013

  Sales Associate

  • Fit watches to customer needs• Provided Style Consultations• Maintained elevated visual presentation

• 

  Banana Republic

  Feb 2013 - May 2014

  Stylist

  • Executed exceptional visual standards in line with brand image• Managed high volume fitting room traffic and merchandise• Maintained organization of stock room• Scheduled personal style consultations; requested by name

• 

  White House Black Market

  May 2014 - Feb 2015

  Sales Lead - Customer Experience

  • Trained associates in company standards leading to increased KPIs • Created a fun and engaging environment for customers and staff• Handled customer challenges through effective communication, creating lasting relationships• Analyzed store metrics to recognize growth opportunities, e.g. Units Per Transaction and Conversion

• 

  Banana Repulic

  Apr 2015 - Feb 2016

  Brand Ambassador

  • Executed exceptional visual standards in line with brand image• Managed high volume fitting room traffic and merchandise• Maintained organization of stock room• Scheduled personal style consultations; requested by name

• 

  AvalonBay Communities

  Feb 2016 - Apr 2017

  Leasing Consultant

  • Top performing seller in team of 7 people for large luxury mid-rise building in Mission Bay market.• Maintained occupancy goals and leasing velocity while competing with several new lease up projects in immediate sub-market.• Utilized Salesforce software to convert leads and maintained closing ratio of 30% or higher.• Established oversight of online reputation management including Google reviews and Yelp.• Assisted at multiple Avalon communities in portfolio and was able adapt as required to maintain high level of performance with different sales and management teams.• Maintained resident files ensuring accuracy.• Partnered with concierge team to handle resident needs including package management, service request, addressing and resolving any requests or complaints. Show less

• 

  Sares Regis Group

  Apr 2017 - May 2021

  • Managed 180 Unit property through sales coaching, multi-faceted marketing approach, and consumer insight to grow occupancy by +10%, through pandemic.• Managed property with high employee retention and staff development• Established pricing strategy for community, increasing sales velocity while increasing targeted pricing during pandemic.• Introduced key target markets, review of online media to ensure accuracy and up to date pricing, and social media management.• Managed capital projects and warranty items to ensure success of property.• Completed annual budgets and weekly reports for executive action planning. Show less • Managed transition from construction/development to property management of new lease-up property.• Planned and executed sponsored resident events including monthly breakfast and resident mixers.• Assisted current residents with maintenance service tickets, inquiries regarding community policies, and resolution of miscellaneous customer service items.• Managed property as interim community manager increasing conversion ratio from 28% to 36.7%.• Established pricing strategy for community, increasing sales velocity while increasing targeted pricing.• Introduced key target markets, review of online media to ensure accuracy and up to date pricing, and social media management.• Managed Warranty and Maintenance issues for a new residential construction project. Show less • Completed stabilization of 263-unit multifamily building.• Managed initial internet/phone leads to convert into walk in traffic.• Maintained closing ratio of 35%.• Initiated marketing strategies and review of online media to ensure accuracy and up to date pricing; social media management.• Built and maintained resident files to company standards.• Audited files post move in and identify any corrections required.• Planned and executed resident events including monthly breakfast and resident mixers.• Managed maintenance service tickets, inquiries regarding community policies and resolution of miscellaneous customer service items. Show less

  • Community Manager

    Mar 2020 - May 2021

  • Assistant Manager

    May 2018 - Mar 2020

  • Leasing Specialist - Abaca

    Apr 2017 - May 2018
• 

  Greystar

  Mar 2022 - Jul 2022

  Community Manager
• 

  International Paper

  Sept 2022 - Jul 2023

  Human Resources Coordinator
• 

  Community Management, Inc., AAMC

  Dec 2023 - now

  Multi-Site Community Manager