Kelly Falconer

Experience

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  Holiday Extras

  Nov 2007 - now

  Responsible for leading and supporting the delivery of work for Marketing Email Developers and Growth Managers in the Email/Messaging Marketing department. Focuses on identifying and resolving obstacles that may impede progress, ensuring smooth and continuous product delivery.Actively promotes the ongoing improvement of the team, tools, and processes. Translates ideas into actionable results through effective Agile planning and execution.Challenges existing business processes to drive efficiency, while managing and prioritizing workloads based on team capacity and skillsets. Serves as the key point of contact between marketing teams and other business areas. Show less As a Data Delivery Manager, I led cross-functional teams to deliver efficient, high-quality data solutions that aligned with business needs. With experience in Agile methodologies, delivery management, data analytics, and process optimization, I consistently ensured data products were delivered on time to support informed decision-making. I focused on streamlining data workflows and improving operational efficiency to meet and exceed stakeholder expectations. Working within the Tech and Product area, I worked with a variety of disciplines such as Engineers, Software Testers & Product Managers. Show less As a Senior Software Tester, I played a key role in ensuring the quality and performance of software applications by leading thorough testing processes. I was responsible for designing, implementing, and executing test cases while collaborating closely with cross-functional teams, including developers, project managers, and stakeholders. I applied both manual and automated testing techniques to identify, report, and track issues, ensuring the timely delivery of high-quality software.Throughout my career, I mentored junior testers and contributed to refining testing strategies, which improved team efficiency and product reliability. My strong understanding of testing methodologies and tools enabled me to consistently drive quality improvements across the development lifecycle, resulting in higher customer satisfaction and fewer product defects.In the latter part of my career, I also managed a small team of Software Testers, further expanding my leadership and team-building experience. Show less

  • Marketing Delivery & Team Manager

    Aug 2023 - now

  • Email / Messaging Delivery Manager

    Mar 2022 - Aug 2023

  • Data Delivery Manager - Tech & Product

    Nov 2021 - Mar 2022

  • Senior Software Tester

    Apr 2015 - Nov 2021

  • Software Quality Assurance Tester

    Nov 2007 - Apr 2015
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  Samaritans

  Nov 2023 - now

  Samaritans Listening Volunteer

  As a Listening Volunteer with Samaritans, I provide support to individuals in need by answering calls and offering a non-judgmental, empathetic ear. My role focuses on allowing callers to express their feelings openly, while maintaining confidentiality and providing a safe space for them to talk. You build strong listening skills and the ability to support others during difficult times.