Jessica Conna

Experience

• 

  KFC

  Mar 2006 - Mar 2012

  · Coordinating rosters for up to 40 Team Members. · Conducting monthly OH & S Audits and collecting data to improve OH & S in store. · Organizing and scheduling maintenance and repairs. · Enforcing Disciplinary action.· Interviewing and selecting appropriate candidates for employment.· Completing one-on-one training with Team Members to complete company Modules to be certified in each station of work.· Training candidates who have been selected for the Shift Supervisor role.· Ensure all Security and Cash Procedures are followed to maximize safety of all employees. · Assist the Restaurant Store Manager in achieving store KPI targets. Show less

  • Assistant Restaurant Manager

    Jan 2011 - Mar 2012

  • Shift Supervisor

    Dec 2008 - Jan 2011

  • Customer Service Team Member

    Mar 2006 - Dec 2008
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  Telstra

  Sept 2012 - Mar 2015

  Sevice Desk Analyst

  · Manage enquiries and requests for a range of Telstra products and services.· Taking ownership of all matters relating to PABX products.· Receiving inbound calls relating to billing enquiries, service difficulties, general enquiries and Adds, Moves or changes to systems in a professional manner.· Log faults and requests for customers also ensuring to verify customer and site details. · Compile quotes for new equipment or programming at the customer’s request.· Process parts orders for new equipment.· Coordinate with other areas of Telstra and 3rd party suppliers to ensure requirements are met in an efficient and effective manner.· Monitor and action alarms afterhours for contracted customers. Show less

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  Smart City Vocational College

  Apr 2015 - Apr 2017

  Service Desk Advisor

  · Reporting to the Service Desk Manager.· Log all relevant incident/service request details received via email or phone call, allocating prioritisation codes from staff and students. categorisation and· Provide first-line investigation and diagnosis for incident/service requests.· Resolve incidents/service requests when first contacted whenever possible.· Keep users informed of incident/service request progress.· Student data entry.· Student data amendments.· Quality assurance on student files and associated documentation.· Complete inductions via phone call with new students and getting them familiar with the online learning website.· Complete outbound calls to existing students to attempt to engage, assist and supports them with their studies.· Meet weekly KPI targets based on average call times, number of inbound/outbound calls and incidents resolved.· Issue student identification cards.· Laptop & internet dongle loans and retrieval.ADDITIONAL ROLES TAKEN ON AS SERVICE DESK ADVISOR· Consolidate daily student reports.· Consolidate recharge data for loan devices.· Assist Compliance and campuses in completing audit tasks. Show less

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  Wyndham Vacation Resorts Asia Pacific

  Mar 2018 - Dec 2019

  Maternity Contract

  • Sales Administration Coordinator

    May 2017 - Dec 2019

  • Assistant Office Administrator

    Mar 2018 - Dec 2018
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  Wyndham Destinations

  Dec 2019 - Jan 2021

  Assistant Office Administrator
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  Travel + Leisure Co.

  Jan 2021 - now

  Office Administration Manager