Andrea Roberts, M.A.Ed.

Experience

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  Sir Arthur Lewis Community College

  Jan 1992 - Jan 2002

  Director, Social Sciences Department

  Director, Social Science Department (1999 – 2002)Oversaw academic activities and administration of economics, accounting, sociology and political science disciplines at premier tertiary institution of Saint Lucia. Supervised 14 staff. Developed new social science courses. Teacher, Economics (1992 – 1995 and 1997 – 2002)Instructor, Business Mathematics I and Basic Economics Continuing Education (1997 – 2000)

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  Lee's Fifth Avenue Shoes

  Jan 1995 - Jan 1996

  Branch Manager

  Trained and managed sales team of 15. Increased sales 12% by creating a team-oriented work environment.

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  Learning Leaders

  Aug 2004 - Mar 2017

  Oversaw delivery of volunteer and family engagement services to 350 elementary and middle schools city-wide. Directed training of family, community and corporate volunteers to assist in schools, and Family Literacy Workshops that empowered parents to support children’s learning. Supervised 11 Program Managers who delivered training and managed relationships with schools. Onboarded new schools.• Initiated feedback system to gather data from participants and school leaders to assess quality of volunteer training, volunteer services, and Workshops and increase service alignment with school goals. • Ensured delivery of training to up to 2000 new family, community and corporate volunteers. 1500 of whom became certified as school volunteers.• Refreshed skills of and oversaw transmission of updated information to existing 4500 volunteers.• Improved quality of training and Workshops by “training the trainer” and field observations.• Drove implementation of community involvement in NYC Department of Education’s “Consolidating Schools Initiative” at 4 sites. Show less Led team of 8 Program Managers training and vetting family volunteers for 150+ elementary and middle schools in Brooklyn, Staten Island and Queens. Supported team in preparing for and conducting volunteer training and Family Literacy workshops for parents. • Oversaw training and vetting of up to 2000 new family volunteers (parents, grandparents and guardians) enabling them to be engaged in schools attended by children and grandchildren.• Improved volunteer training program by making it more culturally sensitive, offering it in additional languages, and making it more interactive. • Increased rate of volunteers completing training and certification process from 65% to 80%, using improved data from Salesforce.• Tripled number of schools served by implementing geographically-logical management structure.• Developed strategy for and implemented fee-for-service initiative throughout assigned boroughs, collaborating with Program Managers to market essential revenue-generating measure.• Spearheaded increased vetting of family volunteers to include criminal background checks.• Completely revamped the Family Literacy Program, providing parents with more in-depth information about math and language skills taught in grades Pre-K to 5th; coordinated rollout across organization. • Ensured delivery of 25 different Family Literacy workshops each year to help parents understand their child’s academic and psycho-social journey in each grade. Show less Selected to pilot new management structure based on serving schools in boroughs instead of distinct school districts. Managed volunteer recruitment and training in Brooklyn and Staten Island, supervising a team of 6 Program Managers and serving 150 schools.• Increased program effectiveness and cost efficiency by assigning schools to Program Managers based on geographic proximity and language skills needed in schools.• Centralized volunteer training for Staten Island, with all potential volunteers for 10 schools in the borough attending training together. Show less Organized and delivered volunteer training in 50 public elementary, middle and high schools in Brooklyn. Partnered with Principals and Parent Coordinators to recruit and place volunteers. Delivered parent workshops.• Trained 300+ family members to be volunteers in schools, through 2-day long training programs.• Improved data collection about volunteer activities. • Led an average of 24 sessions of Family Literacy workshops annually. • Co-developed new middle school program, and trained 15 colleagues to deliver training and workshops.• Improved volunteer recruitment by developing and delivering training for up to 40 Parent Coordinators. Show less

  • Director of School Partnerships

    Jul 2016 - Mar 2017

  • Director of Educational Services and Family Literacy

    Sept 2008 - Jul 2016

  • Borough Director

    Sept 2009 - Aug 2010

  • Program Manager

    Sept 2004 - Aug 2008

  • Program Coordinator

    Aug 2004 - Aug 2008
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  ARMAED Learning & Development

  May 2017 - Aug 2017

  Consultant

  Assisted several public schools (Pro Bono) with making plans for the upcoming year on managing and planning family engagement activities and managing volunteer programs without Learning Leaders.

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  PROMISE Grant

  Sept 2017 - Feb 2019

  Case Manager

  • Case Manager for Control Group (over 300 families) of PROMISE Grant• Contacting and conducting case management meetings with families• Updating records in NYESS database• Maintaining case files • Assisting in planning and executing Family Engagement activities for PROMISE Intervention Families• Ordering and distributing supplies to PROMISE schools including Metro Cards• Keeping track of Metro cards received and disbursed• Submitting and filing purchase orders, invoices, attendance sheets, etc.• Tracking budgets and expenditure• Facilitating communication between School and Community Case Managers, and the district office, OMH and Service Providers• Assisting Community Case Managers in obtaining student records (IEPS) using SESIS Show less

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  Citywide Programs, District 75, NYC DOE

  Feb 2019 - Dec 2021

  Community Coordinator

  - Resolves record mismatches daily as the Students in Temporary Housing Transportation Liaison - Closing out the NYS PROMISE Project through September 2019- Plan and execute annual Student Award Ceremonies- Plan and execute Staff Retreats for 80 to 250 School Administrators- Implement DOE Initiatives within the D75 community-Assess program effectiveness to ensure fidelity

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  NYC Department of Education

  Jan 2022 - now

  Administrative Education Analyst