
Jeremy Baker

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About me
Senior Service Manager at Wisconsin Public Service & We Energies
Education

UW-Platteville
1996 - 2000Bachelors of Science Business AdministrationActivities and Societies: Sigma Phi Epsilon Fraternity, Student Senate, President's Council, The Outdoors Club Emphases: Sales & Marketing and Computer Science

Nicolet Area Technical College
1996 - 1998General Credits General Credits
Rhinelander High School
1992 - 1996High School Diploma High School Diploma 9-12Activities and Societies: Downhill Apline Ski Team, Soccer Team
Experience

Nuclear Management Company, LLC
May 2001 - Oct 2006Meet with customer to develop interface requirements, design specifications, development of functional, technical, hardware, software and configuration specifications for Document Management, Records Management and Engineering Change organizational units.Translate business requirements to technical requirements.Develop documentation for interfaces, applications, reports and business processes.Create business process flows, data models and estimates to complete the work.Create and execute user acceptance test plans to customer specifications.Demonstrate the systems functionality to the business throughout project phases (starting at development).Ensures that IT delivers a solution that meets the business needs.Supported EMPAC, Curator, SharePoint and Indus PassPort. Show less Provide Tier 1 & 2 support for WAN, LAN, desktops and software via the telephone, NetMeeting for nuclear fleet and corporate office.PC hardware (Desktops, laptops, PDAs, printers, servers, copiers, facsimiles and scanners) testing, configuration, installation, troubleshooting and support services for network environments (Windows NT & 2000)Maintain documentation on PC procedures.Liaison between help desks, customers and external help desk service during on and off hour supportPerformed software testing, packaging, troubleshooting and documentation for fleet Windows 2000 roll out.Provide software development, testing, troubleshooting and documentation for the fleet IT Call Logging System (HEAT).Maintain and administer core systems and tools, including event tracking, server logs, IT work request, time/project tracking, inventory tracking, and software managementProvided leadership roles as Fleet Change Coordinator Leader and Fleet Help Desk Committee LeaderProvided Web Development Administrator support to business units.Develop IT Performance Reports by gathering and calculating data for server, WAN equipment and help desk metrics Show less
Senior Systems Analyst
Aug 2003 - Oct 2006Systems Analyst – Network Services
May 2001 - Aug 2003

Dominion
Oct 2006 - May 2013Senior Business Systems AnaylstFleet BSA Lead for Work Management and Organizational Effectiveness. Major applications are Maximo, P3e, Work Observation, Pre-Job Briefing and CRS.KR32 - Unit 1 Refueling OutageMar 26, 2012 to May 4, 2012Nuclear Site Services Field Coordinator (JOG MOV Replacement Project)KR31 - Unit 1 Refueling OutageFeb 2011 to Apr 2011Nuclear Site Services Field Coordinator (Containment Fan Coil Unit Replacement Project).

Representative Financial Services
Jan 2007 - nowVice President, Board of DirectorsRepresentative Financial Services is a non-profit organization that administers the funds of adults and children with developmental disabilities and mental illness who are involved in Self-Directed Support programs..

Xcel Energy
Jan 2013 - Oct 2017- Manages all key project responsibility areas for the project's success providing insights and information to resolve project management issues.- Identifies the project's suppliers and key stakeholders and provides appropriate correspondence, reports and presentations to keep key stakeholders informed. Verifies project goals, benefits and success criteria with Project Sponsor. Identifies resources required, available and appropriate to achieve project goals.- Obtains the necessary reviews and approvals through the Nuclear Project Authorization (NPA) process.- Facilitates and arranges team project meetings.- Develops a comprehensive Project Plan. Defines project scope and controls scope changes. Develops detailed project schedules to include resource hours. Ensures project deliverables are achieved.- Develops a financial and resource plan for the project to forecast planned, expected costs and maintains an up-to-date planned vs. actual budget.- Ensures self-assessments are conducted at appropriate stages during the project's implementation.- Maintains Project Status Reports and other required records. Conducts project closeout financial phase. Projects: Control Room Recorders Replacement, Security Computer Replacement, Plant Process Computer (ERCS) Replacement, DC Panel Refurbishment, Fukushima Response, Instrument Air Replacement, and Large Motors (52) Rewinds & Replacements. Show less
Nuclear Project Management Supervisor
Dec 2016 - Oct 2017Major Projects - Project Manager (Nuclear)
Jan 2013 - Nov 2016

We Energies
Oct 2017 - Aug 2023Senior Customer Service Supervisor
WI Theta Sigma Phi Epsilon Alumni & Volunteer Corporation
Mar 2018 - Mar 2023PresidentThe purpose of the AVC in the articles of incorporation, is to act as an independent, non-profit corporation established to serve and benefit the alumni, volunteers and undergraduates of the Sigma Phi Epsilon Fraternity chapter at the University of Wisconsin-Platteville.
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Sigma Phi Epsilon (Official)
Mar 2023 - nowDistrict Governor (District #26)Serve as an official representatives of Sigma Phi Epsilon appointed by the Fraternity’s National Board of Directors. DGs are the primary liaison between the national Fraternity and local alumni-volunteers.Responsible for volunteer recruitment and training, as well as ongoing support for the Alumni and Volunteer Corporations in their district. They are solely responsible for appointing and, when necessary, replacing Chapter Counselors and Balanced Man Stewards for each chapter in their district. Additionally, district governors serve as voting members of the Grand Chapter of Sigma Phi Epsilon. Show less

Wisconsin Public Service & We Energies
Sept 2023 - nowSenior Service ManagerWe Energies, Wisconsin Public Service (WPS), Upper Michigan Electric Resource Corporation (UMERC)
Licenses & Certifications

Master Blue Belt
Six Sigma
SafeStart Now
SafeStart, A division of ElectrolabMar 2023
Certified SafeStart Trainer
SafeStart, A division of ElectrolabMar 2019.webp)
INPO First-Line Leadership Essential Certification
Institute of Nuclear Power Operations (INPO)Apr 2017
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