Prathap Kundeti

Experience

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  Dell

  Jan 2005 - Jan 2006

  Customer Service Specialist

  Core Customer service understanding the need of the Customer. Tracking the Order’s placed by the Customer via Phone Support, Chat support and OnlineProviding complete details about the Billing and the transaction History of the CustomerWith Dell International Services.

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  Sitel

  Aug 2007 - Mar 2010

  Technical Support Specialist

  Responsibilities:Assisted in Troubleshooting user’s Issues related to Network Connectivity, TCP/IP configuration, upgrades and Internet connectivity.Performed upgrades and installation of software and drivers and essential desktop troubleshooting.Troubleshooting hardware peripherals like Modem’s, Router’s etc.Enhanced in delighting the customer by providing Optimized ResolutionOrganize training programs for the new hires. Publishing daily Dash board Reports related to the process SLA’s and KPI’sReported any problem or fault in the project to the supervisorBeing the escalation point for client issuesOrganized training to improve the performance of the members who are lagging behind in terms of performance Show less

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  Unisys Global Services India

  Apr 2010 - Apr 2013

  Information Technology Help Desk

  Responsibilities:Working with Microsoft Internal IT Global Helpdesk.Providing Technical Support for Microsoft Employees across the world.Experienced in using beta products like Windows 8, Office 15. SharePoint 365.Providing optimistic resolution rate for requests on first point of contact.Issues related to SharePoint, Microsoft Office Products (Excel, PowerPoint, Word, etc.), Lync, Network Connectivity (Microsoft IT Virtual Private Network, Direct Access), and Remote Desktop connectivity issues.Installation and Upgrade for Microsoft Office applications, Windows OS.Identify Issues related to Computer Software and Hardware, Network Password Resets.Configuring Desk phones, Online Meetings.OS installation through Network Boot.Delivering a consistently high quality and professional service to users at all times.Resolving support tickets in a fast and professional manner and comply to agreed Service Level Agreements (SLA’s).Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.Inspiring each and every team member to perform and give their best.Analyzing the individual performance of the team and motivate them to perform even betterOrganized training to improve the performance of the members who are lagging behind in terms of performanceOrganize training programs for the new hires. Reported any problem or fault in the project to the supervisorBeing the escalation point for client issues Show less

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  INVESCO India PRIVATE LIMITED

  Mar 2014 - now

  Admin - Unix & Storage