Muhammad Kashif

Experience

• 

  SKB Engineering and Construction

  Dec 2019 - Feb 2020

  Civil Engineering Intern

  > I worked closely with my supervisor and our colleagues to meet our client's expectations.> I created CAD designs of house stories using Revit and FEM software.> I made extensive use of spreadsheets to help with cost estimation of the materials.

• 

  Transcosmos inc.

  Sept 2020 - May 2021

  Customer Service Representative

  > I provided technical and product support to customers using Zendesk, SAP, and Salesforce.> I proactively worked with my teammates to solve problems and provided effective solutions.

• 

  Quizlet

  May 2021 - Mar 2022

  Expert Contributor

  > I solved and published solutions for college books on physics and chemistry using LaTeX.> I collaborated with colleagues to produce high-quality solutions for our subscribers.

• 

  Celonis

  Sept 2023 - Mar 2024

  Community Management Intern

  > I leveraged Salesforce for content creation, community management, KPIs, requirements gathering, QA testing, analytics, and reporting. > I managed a project with external team using Monday.com to improve the user experience. > I contributed to strategic projects, such as, competitive analysis of the product.

• 

  Henkel

  May 2024 - Oct 2024

  BizDevOps Consumer & Customer Care

  The role entails improving/implementing new features and processes to elevate consumer satisfaction and enhance customer experience by leveraging agile software development methodology in close collaboration with business, development, and operations teams.