Merve Cevizlidere

Experience

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  AIESEC Türkiye

  Jan 2015 - Jan 2018

  AIESEC is the world's largest youth-run organization present in more than 120 countries worldwide. AIESEC reaches millions of young people through its leadership programs. I was working at a local committee, one of the biggest in the European Region and all around the world.- Led 100+ members, led and mentored Executive Board (8 people; 5 sales departments, 3 back office) throughout the term.- Responsible for stakeholder management (Alumni network, partners, Member Committee, National Delegates)- Budget realization at the end of the term was 84%. The average number of growth in sales was 18%. (Because of the current circumstances at that time, we didn't aim to grow disruptively. We, as the executive board, focused on solving the problems and leave a sustainable organization for the next term - next term got 3 national and 2 international awards. I believe organizational development is a process and this experience was an example for me)- Represented AIESEC Izmir at international conferences (Colombia and Bosnia-Herzegovina)- Designed, delivered and facilitated 4 local conferences. - Selected as a member of Steering Team (a team which members are presidents from Turkey, working on the key strategies and implementation plans for national) Show less - Department member's leading and management, selection of department team leaders, tracking of their leadership experience at the department. (Total 8 team leaders and 40+ team members)- Worked collaboratively with 5 different sales departments. - The responsibility of termly planning and goal achievements. (Worked through KPI, 4DX, WIG/Lead/Leg measures)- Advertisements planning & strategy, with a very limited budget, (Facebook ads + Google Analytics), content setting. At corporate sales side, 20% of the sales from online. 65% growth of sign-ups, 40% average growth of new profiles at the youth product sales. Awarded for the summer term for one of the youth product success by AIESEC Turkey. - Social media accounts management (Sustainable Development Goals based blogs, visuals and contents, generally not direct marketing of the products)- Customer Relationship Management strategy setting for corporate customers. (For the first time, marketing department members joined meetings with customers and got feedbacks and testimonials to report sales departments for them to use at planning/re-planning phases)- Public Relations; 5 new local partners (associations, language schools, technology parks) and had 3 different projects with them. - Brand awareness of local committee members, brand educations, regulation's execution at the local level. - Delivering and facilitating sessions about the operation, marketing and customer experience to members. (5 Local Conferences, 11 sessions) Show less - Awarded with “Incoming Global Volunteer Best Local Committee” by AIESEC Turkey- The project aimed to increase awareness of high schools about world problems and themselves. - Management of 7 team members for the organization, 42 exchange participants from 21 different countries, 250+ high school students- Partnership with the Department of Education of İzmir. Presentations have been made more than 20 high schools. - Partnership with Yasar University- Growth was almost 60% compared to the last year's project. - Both exchange participants and students joined the organization further years. Show less I was one of the recruitment team leaders and my department was a combination of sales & sponsorships. - Induction process (AIESEC fundamentals) 30 candidate members and group interview management- 12 selected members, induction for operational knowledge- Almost 3 months of operation management, tracking and mentoring to members. - Individually goal achievement average was 60%. - Selected as the best team of the local committee at the end of the recruitment timeline. - Retention rate after the recruitment timeline was 83%. Show less

  • Local Committee President (NGO)

    Nov 2016 - Jan 2018

  • Marketing & Customer Experience Manager - Executive Board Member (NGO)

    Nov 2015 - Feb 2017

  • Business Development Team Leader (NGO)

    Jul 2015 - Nov 2015

  • International Volunteering Project Team Leader (NGO)

    Apr 2015 - Aug 2015

  • External Relationships and Finance Team Leader (NGO)

    Jan 2015 - Apr 2015
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  Pınar Süt

  Jul 2015 - Aug 2015

  Electrical Engineering Intern

  I worked with technicians on the production line maintenance. My learnings are:- Machinery working disciplines- Production line management- Production planning- Case management: This was one of the most important learnings I had. Production line had many problems during my internship and I observe the cases which the engineers and technicians manage.

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  Yaşar Üniversitesi (Yaşar University)

  Mar 2016 - Jun 2016

  Student Assistant

  - Helping teachers to facilitate the class during laboratory experiments.- Reading the assignment papers when it's needed. - Guide students while experimenting.- The classes I worked in were Freshman and Sophomore Computer Engineering classes.

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  TEIAS

  Jul 2016 - Aug 2016

  Electrical Engineering Intern

  - Collecting and analyzing consumer energy data.- Calculations and re-checks of the energy consumption of consumer, calculations of billing.

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  ARTE Seramik

  Mar 2018 - Jun 2018

  Production Line Consultant

  An excel based cloud drive developed to detect and solve production line problems and increase the efficiency of overall production line. The company is still using the system.

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  Accenture

  Mar 2020 - now

  • Received 2 Above & Beyond Awards and 2 Quality Awards project wide.• Identified new trends in the first couple of months in the role• Reached both Quality and Quantity related targets• Planned and executed Recognition Awards Project in the team• Worked on multiple projects (both operational and team based)• Prepared and presented various presentations to the team• Delivered educational sessions to new joiners (learning by doing)As a Customer Support Agent at Accenture, I was responsible for delivering the best service we promised to our client and helping the people all around the world to connect with each other. This role includes responding users daily, reaching high quality standards and being innovative to improve the operational process. Show less

  • Operations Team Lead

    Apr 2024 - now

  • Policy and Change Delivery Lead

    Jun 2022 - Apr 2024

  • Subject Matter Expert - Trainer

    Nov 2021 - Jun 2022

  • Senior Media Operations Agent

    Feb 2021 - Nov 2021

  • Customer Support Specialist

    Mar 2020 - Jan 2021