Tosha Woods

Experience

• 

  INetNow

  Jan 2000 - Jan 2001

  Internet Researcher
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  Los Angeles Unified School District

  Sept 2001 - Aug 2005

  High School Teacher

  English, Humanities and Technology educator in an underserved area of Los Angeles. Created individual learning paths to court-mandated students based on needs, means, and ability.During the 4 year tenure, English literacy scores improved year over year.

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  Discovery Lab of Ellensburg

  Jul 2012 - Feb 2017

  Executive Director

  Conceptualized and developed a non-profit, project based learning private school serving over 100 learners within Kittitas County. Spearheaded and successfully integrated a private-public partnership with Thorp School District, bringing project based learning opportunities for K-6 students during and after school.Established, and systematized a learning pedagogy tailored to specific needs of each student.

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  Ellensburg

  Jan 2017 - now

  School Board Director

  DirectorNovember 2017 - PresentI am currently serving my second term as a School Board Director for the Ellensburg School District (ESD). ESD currently serves just over 3,300 students in grades K-12 in 6 schools. From November 2019 to 2021, I was elected President of the School Board. The president of the Board provides leadership to the Board, ensures the integrity of the Board's process, exercises interpretive responsibilities, and normally serves as the Board's official spokesperson. November 2022 - PresentThe Legislative Representative facilitates opportunities for the Board to actively follow legislative developments and serves as the board’s liaison to local, state, and national legislators. Show less

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  DreamBox Learning

  Sept 2017 - now

  Leading a team to build and implement the vision and strategic plan for the Customer Success Team, focusing on driving product adoption and growth through renewals and retention and providing an unparalleled customer experience for our partners. DreamBox Learning Customer Success Managers engage as strategic thought partners to cultivate successful math and reading implementations aimed at supporting and accelerating the learning opportunities of students and educators.Managed, and developed a dispersed team of Customer Success Managers to drive customer retention and growthMentored Customer Success Managers, supporting their career development and promoting from withinOwned the full customer lifecycle including onboarding, and retention to increase net revenue retentionReduced customer churn through developing best practices and internal processes for the CSM teamAnalyzed customer insights and data to identify opportunities and inform sales and product teamsActed as the voice of the customer, providing feedback to guide business strategy Show less • Manage and engage a book of school district clients across a diverse portfolio of school systems.• Analyze and interpret data related to impact and implementation to initiate proactive solutions.• Closely monitor and report key metrics, milestones, and client NPS; analyze trends to monitor client health throughout the client journey.•Proactively inform leadership and account team partners of life-cycle risks & opportunities; when risk surfaces, project manage solutions-focused resolutions.• Prioritize outreach efforts to mitigate churn and position for expansion/growth. • Partner as a customer advocate by providing product and process feedback to management and internal teams as necessary.• Produce high-quality, professional resources to support district implementation goals and outcomes.• Participate in team projects that support the goals and initiatives of the company and department.• Serve as an innovative and collaborative thought leader, continuously assessing team support for all clients and determining new strategies or services that better drive overall success. Show less

  • Customer Success Regional Manager

    Feb 2023 - now

  • Senior Customer Success Manager

    Dec 2020 - Jul 2023

  • Senior Professional Development Specialist

    Sept 2017 - Dec 2020
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  Discovery Education

  Jan 2024 - now

  Partner Success Manager
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  Human Intelligence Movement

  Aug 2024 - now

  Founding Member

  The mission of the Human Intelligence movement is to equip each student with the necessary human-centered skills to thrive in an AI world and workforce.