Joshua Smith

Experience

• 

  Point Park University

  Sept 2003 - Jan 2019

  • Directly oversee the operations, planning, staffing, and budgeting for most user-related services within the department of Information Technology Services• Directly manage a budget of ~$250,000 and assist with the budget management of an additional ~$900,000; Assist in the approval process of the annual technology requests• Responsible for the standardization and procurement of all desktop technology• Responsible for the evaluation, procurement and license management of most end-user related University software• Primary administrator for systems management platforms, print management, ITSM platform, endpoint security, remote support platform, lab management systems, Office 365, Adobe Enterprise, and Azure AD Premium.• Primary administrator of auxiliary programs such as AOC / Apple Education Affiliates relationship, Apple Authorized Service Provider program, Lenovo Self Maintainer program• Content manager for all ITS departmental pages on both the public website and internal intranet• Develop and maintain close relationships with technology vendors, industry peers, and other university departments• Directly manage technology related contracts, proposals, evaluations, and systems for the University Police and Public Safety Department Show less -Directly oversee the operations and staffing of the following areas of Information Technology Services: Information Technology Help Desk, Computer Service Center, Computer Purchasing Program, Computer Labs-Primary administrator of auxiliary programs such as Apple Education Affiliates relationship, Apple Authorized Service Provider program, Lenovo Self Maintainer program-Responsible for the recommendation and procurement of all end-user desktop technology for all areas of the university-Responsible for university software procurement and license management-Retained all duties associated with the previous position of “Manager, Desktop Support Services” Show less -Manage a 27-member team in implementing, supporting, and maintaining new and legacy technology for 5000+ users and 1000+ workstations-Coordinate the annual maintenance on 200+ student lab systems and the implementation and / or repurposing of 550+ employee systems-Solely responsible for the selection and hiring of any and all new employees in the Desktop Operations & Services section of the Center for Information Technology Services-Maintain cost effective patch management using standard Microsoft tools such as Windows Server Update Services (WSUS) and Active Directory (AD) Show less

  • Director of User Services

    Mar 2012 - Jan 2019

  • Adjunct Faculty

    Aug 2010 - Jan 2019

  • User Services Manager

    Aug 2009 - Mar 2012

  • Manager, Desktop Support Services

    Aug 2007 - Aug 2009

  • Manager, Administrative Desktop Services

    Mar 2006 - Aug 2007

  • Assistant Desktop Manager

    Sept 2003 - Mar 2006
• 

  Qintel

  Jan 2019 - now

  Senior Information Security Engineer