Amy Savage

Experience

• 

  Big Brothers Big Sisters of Northwest Washington

  Jan 2009 - Jun 2009

  Program Director Intern

  •Assisted with the enrollment process, i.e. reference checks; as well as, planning events, data entry and updating documents

• 

  GlobalTranz

  Aug 2009 - Apr 2010

  Account Representative

  •Managed top clients’ freight needs via company-specific transit software to schedule and track shipments

• 

  The Five Star Institute

  Aug 2010 - Jan 2012

  Accounts Receivable & Collections Manager/Human Resources

  •Developed and implemented company-wide processes to ensure accurate invoicing for B2B and B2C customers•Improved account management satisfaction through creation of processes that targeted accuracy of monies posted, from check and credit cards processing •Owned collections process: reduced outstanding balances by 75%, maintained low outstanding balances and implemented standard processes between sales and accounting; and created daily financial reports•Reviewed resumes, screened candidates, scheduled interviews and conducted reference checks Show less

• 

  Amazon

  Mar 2012 - Sept 2019

  •Developed and implemented mechanisms to increase communication, consolidate cross-team efforts, and create consistency across programs and products, across an organization of 500+ people•Created and managed operations planning strategy, which resulted in 75% of business strategy needs included above the line and a first-time cohesive cross-vertical user requirements document (i.e. technical needs and customer opportunities mapping across four business units: Education, Healthcare, Government, and Commercial)•Project managed cross-product customer feature requests from ideation to resolution; resulting in increased customer retention and revenue lift •Developed & hosted cross-product and business team workshops, bridging technical and non-technical teams to holistic solutions •Mentor in Amazon programs for current employees and college students Show less •Created and Implemented PMO across organization of 50+ people: created streamlined processes between stakeholders, technical & program management teams; improving communication and visibility across portfolio tracks while reducing redundancy•Instituted and managed backlog and roadmap tools and process in coordination with technical teams •Created and project managed implementation of new organization reporting structure with defined roles and responsibilities, enabling clarity, defined ownership, and consolidation of efforts Show less •Developed new Contract Lifecycle Management system from ideation: wrote business requirements and conducted solution research, focusing on process automation and creating a consistent data storage tool across five key stakeholder teams •Led publishing house acquisition integration, completing on schedule: developed system integration requirements and managed team of two to ensure data integrity and consistency, provided onsite support in Chennai, India, trained acquisition team on Amazon systems, developed onboarding requirements and support mechanisms, led contract standardization project meeting legal, system, and data needs, analyzed data, and reported on operational capabilities•Partnered with development and product management teams on organization-wide scalable technical solutions between contract management, royalties/payments, and production systems: reducing redundancy across teams, improving metrics, automating processes and improving UX/UI •Wrote organization wide business requirements, simplified and standardized standard operating procedures across technical and non-technical teams, resulting in reduction of process manual hours by 50%•Created and maintained standard operating procedures and conducted continual system trainings for organization of 150+ people•Established, defined, analyzed and delivered weekly team metrics and new cross-organization reporting•Team SharePoint administrator: overhauled site to simplify and reduce maintenance burden across workflows, libraries, documentation, as well as, permission management•Entered and maintained all contractual data into systems with 95% data integrity rating Show less •Partnered with Sales, Vetting and Copy teams to ensure offers were produced accurately and efficiently; and was point of contact to merchants throughout production process for ~1000 contracts•Consistently exceeded production cycle time goals and maintained 90% accuracy rating from quality assurance •Active participant on interview and onboarding processes; conducted interviews, trained new hires and hosted continual learning meetings •Led cross-team meetings, developed agendas & facilitated conversations around revenue and processes•Increased revenue by re-engaging 50% of merchants with inactive/sold-out offers•Created and reported revenue data; qualified and selected holiday promotion materials for West Coast regions•Partnered on creating nationwide security policy protecting merchant data Show less

  • Program Manager - Tech, Amazon Business

    Dec 2018 - Sept 2019

  • Portfolio Program Manager, HR Services

    May 2018 - Dec 2018

  • Program Manager - Contracts & Systems, Amazon Publishing

    Jun 2015 - May 2018

  • Account Manager, Amazon Local

    Jul 2014 - Jun 2015

  • Recruiting Coordinator, Amazon Local

    Mar 2012 - Jul 2014
• 

  Expedia Group

  Sept 2019 - Aug 2021

  Senior Engineering Program Manager

  • Created and transitioned program strategy for new Treasury tool implementation across technical and business teams• Excellence Award (December 2020) for project management of company-wide financial forecast simplification process; bridged disparate methodologies to a consistent baseline with improved accuracy and automation• Excellence Award (January 2020) for successfully leading delayed reporting automation project mid-flight to on-time delivery; united fragmented business and technical teams to cohesive decision making; managed UAT, stakeholders, and communications • Drove customer support ticket volume down 95% through new system integrations; coordinated internal and external development teams, managed system requirement, analysis, testing, and stakeholder engagement• Owned backlog, prioritization, planning, requirements, UAT, stakeholder management, and reporting for 3rd party tool (Clarity PPM) and in-house reporting cube; partnered with development teams to deliver backend integrations and UX enhancements to automate manual processes, improve data integrity, and reduce user friction Show less

• 

  Stripe

  Sept 2021 - now

  • Successfully managed a company-wide transition to a next-generation billing system, achieving 90% on-time delivery with full implementation completed within two subsequent months• Developed and implemented organization-wide mechanisms encompassing controls, planning, product launches, and stakeholder management, resulting in a 25% reduction in implementation friction through continuous feedback loops• Directed the launch of new payment capabilities from development through to Sales Training, managing timelines, escalations, and decision-making to meet ambitious deadlines Show less

  • Staff Technical Program Manager

    Mar 2025 - now

  • Technical Program Manager

    Aug 2023 - Mar 2025

  • Engineering Program Manager

    Sept 2021 - Aug 2023