Rushikesh Jadhav

Experience

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  T&M Services Consulting Pvt Ltd

  Jul 2016 - Jul 2017

  L1 Analyst Ecommerce

  Reliance Retail Ltd Reliance Retail has grown to cater to millions of customers, and thousands of farmers and vendors. Reliance Retail serves over 2.5 million customers every week. Reliance Retail has adopted a multi-format strategy and operates convenience stores, supermarkets, hypermarkets, and wholesale cash & carry stores, and specialty stores and has democratized access to all types of products and services across all segments for all Indian consumers Tools : HPSM, Cacti OS Platform : Red Hat Linux 6.2, Windows 2008,MS SQL 2008.Skills and Responsibility:  Providing operational support to Stores and Call Centre  Configure new stores and users in system  Taking backup of DB2 database  Monitoring schedulers on windows servers  Uploading contents on website by uploading files in server  Monitoring disk space on windows and Linux servers  Working on ticketing tool HPSM(HP service manager tool). Escalating development issues to development team  Providing daily, weekly data reports from Database to business team  Knowledge of SQL and basic Linux commands Show less

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  ThinkAPPS Solutions INC

  Jul 2017 - Oct 2018

  Engineer Application Management

  Employed with Wipro infotech payroll of ThinkApp solution pvt.ltd from 21-07-2017 to October 2018, appointed as Application management Engineer to Provide production support to HDFC Bank branch staff.Skills and Responsibility: 1)SQL server database and unix,Linux AIX server knowledge.Primary responsibility is to provide technical support to various enterprise application. Issues reports by Banks staff or technical staff. 2)Application Support on call as well as mail.3) write SQL complex queries to identify the root cause of issue.4)monitoring disk space and directory space of mount point on Application servers.Monitoring CPU space utilisation.5)Deploy the release in Production and Standby,UAT AIX servers.Coordinate with application development team to successfully deploy software releases in both UAT and Enterprise environments 6)To prepare and execute SQL queries to troubleshoot issue.7)Providing daily reports and dump files to end user.8) working on CA service desk manager ticketing tool.9) Identify issue and escalating issue to concern team.10)Working experience in IBM websphere middlware Application Server.11)Working experience in Tibco Iprocess workspace(Windows). Show less

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  NetConnectGlobal

  Nov 2018 - Nov 2019

  Application Support Engineer L2

  1.Provide Application support to end users and Application monitoring and health check activity perform for regulatory and non regulatory application2.working knowledge of service now ticketing tool.3.working knowledge about incident management,change management,problem management.4.performing the DR and production activity.5.prepared Oracle ,SQL queries to identify and rectify root cause of issue.6.coordination with development and end users to solved the issue.7.knowledge of Unix and Linux.8.monitoring disk space and directory space of mount point.Monitoring CPU space utilisation.9.performing deployment activity on production windows servers.10.monitoring control-M alerts.11.Working knowledge of Genos monitoring tool. Show less

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  HDFC Bank

  Dec 2019 - Jul 2022

  Deputy Manager BTG Information technology

  Presently employed HDFC BANK LTD from 02-Dec-2019 to till date , appointed as Deputy Manager -Business Technology Group to Provide production support to HDFC Bank branch staff and end users.Skills and responsibility:-1. performing the deployment and movement of codes and DB scripts in live production environment and also performing implementation part as per downtime given to end users.2.Providing application and production support for inhouse applications to hdfc bank users3.use of IHA helpdesk ticketing tool and CA service desk ticketing tool.4.use of mssql and mysql database for identify and rectify the root cause of issue.5.working knowledge of unix,plsql,sql.6.Aplication monitoring.7.working knowledge of IIS server.8.Remote desktop ,Putty9.Actively participation in BCP drill,DR activity and providing support during production failover and failback activities.10.Good knowledge about Incident management,problem management,change management.11.Providing post deployment support for upgrades / changes / enhancements done on production (Live) Environment.12.Track the raised issue with L2 team and forward the MIS every Monday with L2 team upto closure of the issue within TAT.Coordinate with L2 team for workaround and issue resolution.13.Creating KB article of new one incident raised by user for future reference.14.coordinating with diffrent team e.g Development team,DBA team,RBCU team,central team,server team,all vendors team to close the incident.15.Providing daily dump with branch users and Audit team as per there requirements.16.Categorized the incidents and provide the resolution as per the SLA. Show less

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  BNP Paribas

  Aug 2022 - now

  Senior Associate Information Technology

  Employed with BNP Paribas ISPL for providing the application and production support for risk, credit and referential data(RCRD) domain applications.Providing L1 and L2 Technical and Functional support to end users.Managed Incident,Problem,change task and request task as per schedule time and date.Worked on incident tickets regarding Autosys failure jobs,CFT failure issues and performing some treatments as a part of incidents.Monitor JVM,IHS,WAS servers,Start and stop the services and servers as per requirement using autosys jobs and boxes.Creation,updation,modification of the autosys boxes and jobs using jil(Job information Language).Monitoring of the infrastructure,application,securities using Dyanatrace tools by monitoring the hosts of the servers.Performing daily monitoring checks using Dynatrace tool and sent daily checks reports to the senior management and IT Ops teams.Also follow up with diffrent teams to close the incidents pending with them before breached the SLA.It's a migration project hence gathering the knowledge from onshore teams and prepared the documents for refrenece and store it in confluence page for team refrenece. Monitoring alerts generated by dynatrace,nimsoft and netcool tools.Currently working on migration project of PUMP RHEL Baremetal appliaction with IT application development teams.Worked on creation of the problem ticket of recurrent issues.Worked on change implementation task on windows,AIX,Linux environment. Worked on windows cmd,multiple unix commands and modification the script using vi editor.Managing TSM(Tivoli server Manager) backup incidents tickets.Worked on Intellije community edition tool.Worked on Gitlab,Devops platform and Ansible Tower to perform the qualification,development,staging and production deployment part.Worked on multiple request task.Worked on sql,Oracle,plsql database.Participation in kernel upgradation,migration,patching activities. Show less