Mac Davidson

Experience

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  Cook Consulting

  Sept 2001 - Apr 2002

  Management Officer

  -Interviewed, and assessed potential employees in a formal competition process which included resume review and candidate assessment-Created candidate summaries for possible future employment considerations-Wrote and reviewed technical research and business reports-Statistical/graphical analysis and compilation-Performed nationwide interviewing and data collection of key management and frontline personnel within the Agriculture/Aquaculture industry -Advised Senior Management regarding interview/research outcomes and detailed business solutions-Created marketing opportunities for senior management in and outside of Manitoba Show less

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  Tell Us About Us Inc.

  May 2002 - Oct 2002

  Business Analyst

  -Strong precise and informative technical writing of reports and investigative materials-Created job profiles and performed job analysis and evaluations throughout the company-Coordinated multiple Human Resource orientated research activities and project management with Senior staff and employees-Played lead role in conducting thorough investigations throughout the company-Examined company policy and frame work to strengthen in-house processes and find areas in need of improvement-Conducted time sensitive analysis “on the fly” and data analysis-Coordinated international and national research campaigns examining various facets of industries relevant to company interests-Compiled graphical, statistical and financial data -Contract interpretation and creation Show less

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  MyRealPage.com

  Oct 2003 - Oct 2012

  Technical Support Supervisor & HR Administrator

  - Policy investigative research & development- Policy writing and review- Analyze existing programs to provide improvements - Policy building from ground up- Provide ongoing analysis of implemented policies & programs.- Preparation of advisory notes/reports- Strategic planning.- Development of company wide employee policies- Development of employee training programs- Development of company human resource policies- Development of company customer service policies- Performance measurement & management - Interdepartmental coordination- Built customer support department from ground up- Employee scheduling- Report writing & presentation to management- Management of the technical support department- Multiple project management- Employee administration, evaluation & training- Conduct organizational development of company structures & departments.- Customer relations management across a large client base- Information management- Clear & concise professional communication Show less

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  Manitoba Metis Federation

  Sept 2012 - Aug 2014

  -Coordinate employment and training initiatives throughout the Winnipeg Region.-Monthly reporting of departmental activities and finances.-Strategic planning and statistics-Budget Analysis & Administration.-Assist in prep of monthly financials.-Development of communication strategies.-Establish networks of training and employment providers.-Monitor and assess all training/education projects.-Research of labour market trends and employers.-Report to Provincial Coordinator and Local Advisory Committee.-Recommendations for budget revisions.-Policy analysis.-Project Management and client assessment-Proposal and contact analysis-Supervise and coordinate employment and training staff. Show less -Coordinate employment and training initiatives throughout the Interlake Region.-Monthly reporting of departmental activities and finances.-Strategic planning and statistics-Budget Analysis & Administration.-Assist in prep of monthly financials.-Development of communication strategies.-Establish networks of training and employment providers.-Monitor and assess all training/education projects.-Research of labour market trends and employers.-Report to Provincial Coordinator and Local Advisory Committee.-Recommendations for budget revisions.-Policy analysis.-Project Management-Proposal and contact analysis-Supervise and coordinate employment and training staff. Show less

  • Metis Employment & Training (MET) Regional Coordinator (Winnipeg)

    Jun 2013 - Aug 2014

  • Metis Employment & Training (MET) Regional Coordinator (Interlake)

    Sept 2012 - Aug 2014
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  Dell Panama

  Feb 2016 - now

  Tech Support Manager II - Dell Software Group

  Setup and rampup of technical support teams for the department in the KACE division. Large recruitment and selection process to build the software support department. Worked to develop onboarding plan for new engineers including training. Coordinated and hosted a variety of technical specialists to help train and move the teams into proper support level readisnessWorked with other leaders during during disruptive divestiture process to ensure customer service/experience levels were retained and lead teams through several successful reorganizations.Lead team from being part of Dell Software Group to an independent organization called Quest Software. Show less

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  Quest Software

  Feb 2016 - now

  Technical Support Manager II

  Lead/Manage a team of enterprise technical support specialists in charge of providing solutions, articles or troubleshooting of Quest Software products.Direct the efforts of the team to achieve strategic and operational objectives.Reporting of team data, metrics and ogress using SalesForce & PowerBI.Resolve and direct technical and customer satisfaction issues to ensure a quality support environment and to obtain maximum customer based satisfactionAchieve target customer satisfaction levels within the technical support organizationWork with customers and internal teams to resolve escalations as appropriateDevelop plans and objectives and participates in cross-functional projects and business initiatives to improve operational performance for the Business UnitPlan for Business Unit’s/Team's future needs and operations.If you want to know more about Quest, please visit https://www.quest.com/ Show less