Jesse Ballow

Experience

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  Armed Forces Bank

  Mar 2011 - Nov 2011

  Assistant Branch Manager

  • Monitored internal/external security systems daily for safety/security risks.• Networked and developed professional relationships to increase account creation and business support.• Trained and directed 8 personnel that compiled and maintained records of quality to include valueof internal assets, vault boxes, merchandise and supplies.• Assisted the Branch Manager in the daily operation of staff.• Prepare work schedule, assist with the bank balancing, staff meeting, customer care and concerns.• Control security video process as directed by policy and upper management.• Assist in the delivery of quality customer service through personal contact with customers and prospects, and adherence to approved quality standards.• Accountable for the achievement of monthly new account production as assigned by upper management.• Work closely with manager to motivate staff to achieve retail and new account production.• Manage branch in the absence of the Branch Manager.• Conduct training for new hires.• Provide bank services to a diverse customer base, including a large Spanish speaking population, military soldiers, and their families. Show less

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  US Army

  Nov 2012 - Sept 2018

  68E Dental Specialist - Active Duty

  •Expertly directed daily operations for multiple dental clinical locations consisting of more than 200 employees, specializing in dentistry ranging from military personnel, DOD civilian employees, and other government contracted employees• Met with local command teams within the garrison to ensure the unit dental readiness for 3,000-5,000 military personnel were in Dental Readiness Classification (DRC) 1 or 2, and if they were class 3, ensuring their dental needs were taken care of ASAP•Oversaw strategic and logistic planning of personnel management to ensure proper staffing within specialty departments, general dentistry departments, and other important ancillary support departments•Developed and provided personal and family readiness services related to pre-deployment, deployment/sustainment, redeployment/reintegration, and post deployment education • Lead Point of Contact (POC) for all account management, HIPAA compliance, human resources, marketing, project management, technology administration, inventory management and provider credentialing for multiple clinics•Closely collaborate with practice stakeholders and healthcare providers through monthly business meetings to analyze operation positions, implement effective solutions to achieve strategic goals and ensure department stability• Successfully orchestrated and coordinated the largest dental reset mission (successfully) that completed 12,900 procedures valued over $4,560,000.00• Resolved personnel discrepancies, administered training and ensured compliance, handling highlysensitive administrative matters, implemented cross- functional strategic objectives and lead teams through planning and execution• Managed contracted, union, soldiers, and civilian Department of Defense (DOD) employees while fostering a workplace environment that welcomes diversity and inclusive leadership with multicultural and multigenerational staff members• Executive Assistant to the Officer in Charge (OIC) Show less

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  Heartland Dental

  Aug 2018 - Oct 2019

  Practice Manager of Operations

  •Planned, developed, organized, implemented, and directed the day-to-day functions of the clinics and its programs and activities to ensure compliance, efficiency, and patient satisfaction•Managed staff performance including supervising, coaching/counseling front office and clinical staff daily and interviewing, hiring, and training new staff•Addressed issues raised by clinicians, employees, and patients and seek out appropriate departments or partners to problem solve and process improve•Developed the practice budget including pull profit and loss responsibility of the clinician practice, including revenue, expenses and budgeting• Maintained 16% or higher in office profitability while controlling overhead expenses on salary, labs, and supplies• Responsible for annual revenue goal of $2.4m with 5% Year-Over-Year (YOY) Same-Office-Growth (SOG)• Managed all payroll data for hourly, salary, and contracted employees within the office• Ensured work environment complied with regulatory, licensure, compliance and accreditation requirements by monitoring the work setting on an ongoing basis to identify deficiencies, risk, and opportunities for improvement along with financial audits• Responsible for investigating all complaints relating to practice operations and routes privacy and/or Compliance complaints/issues• Provided supported office performances to Executive Leadership during Quarterly Review Boards (QBRs)• Served as the liaison between Heartland Dental headquarters and partnered with department leaders in Human Resources, Payroll, End of Day, Information Technology, Marketing, Finance, and Accounts Payables and Account Receivables Show less

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  SOHDental

  Jan 2020 - now

  Regional Manager of Operations

  •Overseeing the administrative operations of 15 supported dental offices in Texas, Wyoming, Washington, Florida, and Hawaii with an annual revenue goal of $25m. • Directly support 25 dentists (Independent Contractor & W2) in their growth and development, assisting them set goals and address operational opportunities within their supported office.• Motivate team members, resolve conflicts and make difficult decisions to maintain company standards and policies to provide a healthy work atmosphere and environment. • Ability to analyze business reporting metrics, trends, and create recommendation/action to attainment of yearly budgetary and contribution goals, prioritizing supported practice performance issues to ensure issues impacting Same Office Growth (SOG), revenue and profitability (EBITDA) of all 15 offices.• Monitor the P&L statements for each supported practice and develop effective ways to close the gaps between actual performance and company projections and provide expectations to align offices to their annual revenue goal. • Work with multiple supported practices and Practice Managers or key office leaders across a large region, coordinating in-practice visits and reviews; including a quarterly in-practice business meeting for each supported practice.• Responsible for hiring, training and coaching Practice Managers along with advising and/or applies HR related laws, regulations and procedures pertaining to a variety of HR functions (e.g. staffing and recruitment, classification, processing personnel actions, strategic human capital initiatives/programs, policy development).• Responsible for interviewing and contributing to the selection of supported dentists.• Develop workforce planning, recruiting and retention strategy to maintain optimum performance of each supported practice and ensuring salaries do not exceed company goals.• Provide reports and recommendations, as needed, to executive leadership and CEO on supported practices in my region. Show less