Miguel Rodriguez

Experience

• 

  McDonald's

  Feb 1992 - Mar 2018

  Consults to an assigned group of Owner/Operators to deliver Quality, Service, & Cleanliness superiority, in order to maximize sales and profit and enhancing the customer experience and employee commitment. Consistently demonstrates McDonald's values and leadership behaviors to build positive business relationships with key customers including Owner/Operators, Field Service Managers, McOpCo Operations Managers/Area Supervisors, Restaurant teams and Customers. Facilitates training through changing individual behaviour of students and restaurant staff to have a positive impact on the business results. Consults in training and development, system checks and operational standards. Key customers include Staff, Owner/Operators, Restaurant Management, Operations Managers and Students Provide leadership, coaching, and direction to assigned restaurants, to maximise the long-term sales and profit potential of each restaurant. Builds a positive business relationship with Restaurant Managers and Restaurant Management Team. Key customers include Restaurant Management Teams, Operations Manager and customers. Recruits, leads, and develops people to execute outstanding Qualtiy, Service, Cleanliness, & Value, build sales and control costs to deliver optimum business results for a single McDonalds restaurant.

  • Consultant - Operations/Innovation

    Feb 2017 - Mar 2018

  • Business Consultant

    Dec 2011 - Feb 2017

  • Training Consultant

    Oct 2008 - Nov 2011

  • Operations Consultant

    Jan 2005 - Sept 2008

  • Restaurant Manager

    May 2001 - Dec 2004

  • Assistant Manager

    Jul 1996 - Apr 2001

  • Shift Manager

    Jun 1995 - Aug 1996

  • Crew Person

    Feb 1992 - Jun 1995
• 

  Bear Family Restaurants

  Apr 2018 - now

  Director of Operations