Vijayananda Kg

Experience

• 

  Amagi Corporation

  Feb 2012 - now

  Before scheduling begins, work closely with the marketing team to define the objectives and goals of the campaign. Understanding the campaign's purpose and desired outcomes is essential for creating an effective schedule.Create a detailed timeline outlining the start and end dates of the campaign. This timeline serves as a roadmap for all activities and helps in allocating resources appropriately.Identifying dependencies between different tasks. Certain activities may be interlinked, and understanding these dependencies is crucial to prevent bottlenecks and delays.Establishing clear communication channels among team members and stakeholders. Regular updates and meetings are scheduled to ensure everyone is on the same page regarding the campaign's progress.Monitors the progress of each task and the campaign as a whole. If deviations from the schedule occur, adjustments may be necessary. This could involve reallocating resources, revising timelines, or implementing contingency plans. Show less Constantly monitor live systems, services, and processes to ensure smooth operations.Analyze real-time data and metrics to identify performance issues, anomalies, or potential bottlenecks.Utilize monitoring tools and dashboards to keep track of key performance indicators (KPIs) and operational metrics.Act promptly to address and resolve any operational issues or disruptions that may arise.Collaborate with cross-functional teams, including technical support, engineering, and other relevant departMaintain comprehensive documentation of operational procedures, system configurations, and incident resolutions.Ensure that documentation is up-to-date and easily accessible to the relevant teams.ments, to troubleshoot and implement solutions.Collaborate with capacity planning teams to anticipate future resource requirements based on growth projections and usage patterns.Make recommendations for scaling infrastructure or optimizing resource allocation.Foster clear and effective communication within the operational team and with other stakeholders.Provide regular updates on system status, performance, and ongoing initiatives.Provide training to team members on new tools, processes, and best practices. Foster a culture of knowledge sharing to ensure that the entire team is well-informed and capable of handling various operational scenarios. Show less My daily tasks are related to identifying, responding to, and resolving platform-related technical problems raised by Amagi customers, then evaluating their criticality, isolating and escalating, if needed, within Amagi engineering teams. I work closely with engineering and customer teams to resolve, make root-cause analyses over the issues, and resolve them according to full compliance with existing Service Level Agreements.Most of the issues are related to internal configurations, debugging network responses Show less

  • Senior System Engineer

    Apr 2024 - now

  • Presales System Engineer

    Jan 2019 - Mar 2024

  • Campaign Manager - Scheduling

    Jan 2018 - Dec 2018

  • Operational Specialist - Live operation

    Feb 2015 - Dec 2017

  • L1 support Engineer - managed Service

    Feb 2012 - Jan 2015