Keith Carpenter

Experience

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  United Health and Human Services

  Jul 1995 - Sept 1996

  Therapeutic Support Staff

  * Implemented and carried through Enhanced Mental Health Services Treatment Plans for children between the ages of 5 years to 10 years of age which were prepared by a Behavioral Specialist. * Clinical diagnoses worked with: ADD, ADHD, ODD and Autism

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  Philhaven Hospital

  Jun 1996 - Oct 2000

  * Worked therapeutically on secure units with children, adolescents, adults and older adults * Led group activities and lectures * Developed a Handbook for the Adolescent Track I and Track II programs * Served on Patient/ Family Education Committee and Customer Service Committee * Received the "Barabas" Award for outstanding cooperation, service. and encouragement in relation to coworkers * Wrote, implemented and carried through Behavioral Treatment Plans for children between the ages of 5 to 18 years of age. * Taught parent(s)/ guardian(s) how to be therapeutic with their child(ren) * Clinical diagnoses worked with: ADD, ADHD, ODD, Developmental Delayed, Anxiety Disorders and Depression; also taught children anger managment and coping skills.

  • Psychiatric Assistant

    Oct 1997 - Oct 2000

  • Therapeutic Support Staff

    Jun 1996 - Oct 1997
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  CenturyLink

  Oct 2000 - Mar 2012

  Sr. Customer Support Rep

  * Assisted supervisor managing thirteen customer service representatives * Performed monthly quality checks * Developed and trained representatives on new job functions * Assisted customers with billing issues and complaints * Answered repair calls * Sold CenturyLink branded products and services * Top Sales Person two consecutive years * Worked at Road Shows

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  LongHorn Country Dance Club

  Oct 2008 - Dec 2011

  Lead Management

  *Managed a team of fifteen employees Hired, trained and promoted employees* Interim Club Manager In charge when Club Manager was not present Handled financial transactions

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  Franklin Family Services

  Mar 2012 - Nov 2012

  Therapeutic Support Staff

  Responsible for giving one-on-one support to emotionally disturbed children and adolescents. Provided emotional support to the child, and assist those responsible for the child in fostering greater independence and socially responsible behavior.Duties:• Partnered with families and schools to implement appropriate treatment interventions.• Participated in multi-disciplinary Treatment Team.• Utilized appropriate training to enhance professional development• Maintained records of service delivery noting progress and problem areas• Ensured confidentiality of program participants• Attended mandatory weekly supervisions.• Transferred skill to the parent or natural caregiver.• Provide emotional support to the child.• Foster greater independence and socially responsible behavior. Show less

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  The GEO Group, Inc. - Abraxas Youth & Family Services

  Nov 2012 - Oct 2014

  Night Shift Supervisor

  - Oversee and manage five different units with a staff of eleven.- Trained and certified staff in Safe Crisis Management- Preformed monthly audits on staff's performance - Ensured facility securityA certified Safe Crisis Management Instructor.

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  Family Behavioral Resources - Franklin

  Oct 2013 - Jun 2015

  Therapeutic Staff Support

  Responsible for giving one-on-one support to Autistic children and adolescents. Provided emotional support to the child, and assist those responsible for the child in fostering greater independence and socially responsible behavior.Responsibilities• Partnered with families and schools to implement appropriate treatment interventions.• Participated in multi-disciplinary Treatment Team.• Utilized appropriate training to enhance professional development• Maintained records of service delivery noting progress and problem areas• Ensured confidentiality of program participants• Attended mandatory weekly supervisions.• Transferred skill to the parent or natural caregiver.• Provide emotional support to the child.• Foster greater independence and socially responsible behavior. Show less

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  DB Schenker

  Oct 2014 - now

  Responsible for managing the activities and operations of training staff. Oversees safety, quality, and compliance training for associates on site. Responsible for reporting training compliance by functional area. Write, edit, and review key element operating procedures. Duties: • Conduct training classes (Safety, Quality, Compliance) for new hires and refresher training for existing associates.• Coordinates the documentation and tracking of completed training • Attend project meetings in order to advise training challenges and updates• Schedule, conduct, and approve monthly quality and safety training topics.• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance; manages schedules and workflow. • Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions. • Present facility operations to prospective customers• Ensure a safe working environment through consistent practice of safety programs and procedures• Providing prompt and accurate information on individual performance Show less Warehouse Supervisor April 2017 - PresentResponsible for scheduling, coordinating and measuring operations within a warehouse facility. Measure standard operating processes within facility. Work from customer business schedules, develop daily schedules and measure performance to schedules. Duties: • Monitor and manage team LMS scores and report to senior management• Monitor productivity standards• Develop and maintain efficient, cost effective operations layout• Establish and maintain daily operating schedules• Develop and maintain an internal training center within operation• Ensure a safe working environment through consistent practice of safety programs and procedures• Select and place staff, ensure staff receives training for job activities, and define specific job assignments. • Manage performance to ensure required levels of productivity and achievement of organizational objectives.• Providing prompt and accurate information on individual performance• Present facility operations to prospective customersCase/Layer Pick Supervisor Jun 2015 - April 2017Duties: • Establish and maintain case pick operational infrastructure• Monitor and manage team LMS scores and report to senior management• Establish and maintain daily operating schedules• Develop and mentor the next generation of management• Develop and maintain an internal training within the case pick department• Present facility operations to prospective customers• Ensure a safe working environment through consistent practice of safety programs and procedures Reached One Million hours of work place safety without a recordable Incident December 2015 - October 2016 Show less Case/Layer Pick Team Lead Dec 2014 - Jun 2015Dock Team Lead Oct 2014 – Jun 2015As part of a 3PL startup, responsibilities included ensuring that staff are motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed to supervisors. Producing accurate reports on team performance for senior managers.Duties: • Preparing daily workloads for staff and coordinating the daily allocation of work.• Motivating the team to achieve high standards and LMS targets.• Dealing with and resolving problems and issues which arise.• Mentoring and training new staff.• Conducting daily Behavioral Observation Surveys to promote safety.• Praise team members and create a positive working environment.• Daily attendance• Reports all shipment damages and shortages to management• Completion of all shipment damages and shortages documentation.• Monitoring and tracking the flow of goods into the warehouse.• Providing prompt and accurate information on individual performanceKEY SKILLS AND COMPETENCIESProven ability to manage through others.Strong decision making and problem solving skills.Able to motivate and lead others in a team environment. Excellent communication skills, both written and verbal.An ability to build rapport and trust quickly with work colleagues. Able to prioritize tasks and workloads in order of importance. Track record of delivering results with deadlines. Show less

  • QHSE Manager

    Jun 2021 - now

  • Training Supervisor

    May 2018 - now

  • Operations Supervisor I

    Jun 2015 - May 2018

  • Team Lead

    Oct 2014 - Jun 2015