Nikheel Usulkar

Experience

• 

  Wipro BPO

  Jan 2006 - Jul 2008

  Quality Assurance Analyst

  Wipro India LTD, Pune For Delta Airlines- Quality Analyst and On Job Trainer• Remote and live call monitoring and evaluating• Handling internal and external call calibration with the client• Preparing Update Tracker and educating the floor on daily hurdle• Conducting training sessions and assisting them during their initial On Job period

• 

  Hutchinson Wampoa Ltd

  Jul 2008 - Jan 2009

  Customer Advisor

  Worked as a member of the Billings team and collections team Pune for the customers based in United KingdomHandling queries regarding Billing issues, bill explanation, taking payments, Unbarring calls, Giving various options to pay, Payment Plans etc

• 

  Kingfisher Airlines

  Nov 2009 - Jan 2011

  Hyderabad Airport - King Club Member Assist Team

  • Assisting all the frequent flier members traveling from Hyderabad airport with their queries, complaints and suggestions in check in areas• Handling Gold and Platinum members with their upgrades and assisting to the lounge and further to the aircraft• Taking feedback about their experience with the Airline and reporting to team manager• Data management, reporting and presentation suggestion and complaints for all the hub cities within India

• 

  Jet Airways

  Jan 2011 - Jan 2012

  Cabin Crew

  • Responsible for Safety, Security & First Aid of passengers onboard• Managing Business class galley and cabin service on international and domestic sectors

• 

  Qatar Airways

  Jan 2014 - now

  In-charge of the performance of all cabin crew members ensuring that the best levels of safety and comforts are met. To ensure all standards and procedures are followed at all times by the team onboard.Training and coaching new crew members from their first flight to deliver 5 star customer service onboard.Conducting Inflight performance assessment for the crew, encouraging and coaching them to show consistent performance.Trained to give feedback, conflict resolution in a professional manner.Responsible for the On time performance of the flight. Minder weergeven

  • Cabin Senior | Inflight Manager | Inflight Supervisor

    Jun 2022 - now

  • Cabin Crew

    Jan 2014 - now