Carl Scandale

Experience

• 

  World Automotive & Transmissions II

  Mar 2005 - Oct 2020

  Lead Automotive Technician

  Over 15 years in the automotive industry, I developed a deep technical mindset, troubleshooting complex mechanical, hydraulic, and electronic systems to ensure high-performance vehicle functionality. My expertise extended beyond diagnostics—I designed and maintained a comprehensive SOHO network for the business, integrating PoE cameras, VoIP phones, and diagnostic systems, achieving 99% systems reliability.This experience strengthened my ability to solve intricate technical challenges, work under pressure, and implement structured problem-solving methodologies—skills that I now apply in IT and network administration. Transitioning from the automotive sector to IT has allowed me to build on this foundation, applying my diagnostic expertise to networking and system optimization. Show less

• 

  EarthCam

  Jan 2023 - now

  Technical Support Specialist

  In my role as a Level 2 Technical Support Specialist, I ensure the seamless performance of global camera systems by optimizing network infrastructure and troubleshooting complex technical issues. I have played a key role in improving system efficiency by identifying and eliminating unused services, leading to improvement in cellular gateway logging and a strengthened cybersecurity posture. Working closely with senior network engineers, I provide remote support to Fortune 500 clients, diagnosing and resolving connectivity challenges to maintain high service reliability.Beyond troubleshooting, I take a proactive approach to infrastructure optimization, and knowledge base updates. By fine-tuning cellular and LAN configurations, I have helped achieve an extremely high installation success rate, ensuring smooth deployments worldwide. My work not only enhances system performance but also contributes to improved customer satisfaction and operational efficiency. Show less