Rotem Erlich

Experience

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  Momentum Physiotherapy, Tel Aviv

  May 2017 - Nov 2019

  Operations Manager

  Initiated sales strategies and customer service processes to ensure high levels of customer satisfaction and retention.Took charge of social media content, leveraging it to map potential leads for business growth and visibility.Led day-to-day operations, overseeing a team of 7 employees, including office and calendars management, suppliers, and budgeting and financial management.

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  Fertility Center Tel Aviv

  Nov 2019 - Nov 2021

  Client Onboarding Specialist

  Developed and implemented a new on-boarding protocol for an enhanced customer experience.Initiated and managed a detailed database, enabling effective follow-up on customers and providing valuable insights for continuous improvement.Oversaw and guided all new customers through the on-boarding process - managed logistics, calendars, support and content.

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  Tel Aviv Medical Center

  Dec 2021 - Jan 2023

  Clinical Project Manager

  Developed and implemented comprehensive work protocols to achieve optimized operational efficiency.Led end-to-end project management, collaborating with cross-functional teams both within and outside the medical center, ensuring successful outcomes.Extracted and organized data from research databases, tailoring insights to key statistics and KPIs aligned with the specific protocol of each clinical study.

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  Ichilov Tech

  Jan 2023 - May 2024

  IP Operations & Project Manager

  Managing an extensive IP portfolio, while ensuring compliance guidelines and specifications.Contributing to drafting and planning grant proposals for the Israeli Innovation Institution grant as part of promoting new and ongoing projects within the hospital.Building and implementing efficient automation processes and internal workflows to enable real-time monitoring of projects status and deadlines.Strategically planning yearly IP work plan and budget, adapting in response to changes to ensure agility in project execution.Collecting and preparing essential data from Ichilov’s database, as well as through communication with internal and external sources, required for executives and stakeholders. Show less

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  Moon Active

  Apr 2024 - now

  • Product Operations QA

    Feb 2025 - now

  • QA Engineer

    Apr 2024 - Feb 2025