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Jeffery Mooney

Jeffery Mooney

Followers of Jeffery Mooney993 followers
location of Jeffery MooneyGreater Vancouver Metropolitan Area

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  • Timeline

  • About me

    Senior Leader | Operations | Automation | Customer Experience

  • Education

    • Grant Macewan College

      1993 - 1995
      Management Studies Marketing/Marketing Management, General

      Successfully completed Management Studies diploma program

    • The University of Lethbridge

      1995 - 1998
      Bachelor of Managment Business, Management, Marketing, and Related Support Services

      Business degree with focus on marketing

    • Simon Fraser University

      2017 - 2018
      Executive Leadership Certificate Organizational Leadership

      In our Executive Leadership certificate program, you’ll transform your leadership practice, developing six essential complexity mindsets and the practical strategies leaders need to build high-performing organizations in a changing world. Through our highly experiential approach, you’ll be able to apply what you learn to your most immediate organizational challenges and hone your professional practice.… Show more In our Executive Leadership certificate program, you’ll transform your leadership practice, developing six essential complexity mindsets and the practical strategies leaders need to build high-performing organizations in a changing world. Through our highly experiential approach, you’ll be able to apply what you learn to your most immediate organizational challenges and hone your professional practice. https://www.sfu.ca/continuing-studies/programs-and-courses/area-of-study/leadership/executive-leadership.html Show less

  • Experience

    • Shaw Communications

      Oct 2001 - Jun 2023

      Brief Overview:► Selected by senior leaders at Shaw to take ownership of managing the regional Network Operation Centers for British Columbia. Tasked with ensuring effective monitoring of all systems, processes, and equipment in the plant; and responding to failures to minimize customer downtime.► Provided leadership, training, and mentoring to 4 senior managers and a wider staff complement of up to 60 people to ensure attainment of KPIs. Facilitated professional development by incubating strong leaders within NOC Tier 1 team to take on other roles when opportunities arose. Show less Brief Overview:► Chosen by members of the senior management team to oversee technical service delivery for the province of Alberta, and latterly British Columbia to ensure highest level of support to customers. Managed Service Delivery teams responsible for BC Interior, Lower Mainland, and Vancouver Island.► Delivered strong, decisive leadership to 5 direct reports and a total staff complement of up to 120 people. Directly involved in hiring, training & development, coaching, performance management, discipline/grievance resolution, and facilitating professional development opportunities for direct reports. Show less

      • Manager, Data Governance, Enablement & Reporting

        Dec 2022 - Jun 2023

      • Manager, Service Guarantee

        Sept 2021 - Dec 2022

      • Manager, Automation Development, Operations

        May 2018 - Oct 2021

      • Manager, Network Operations Centre

        Apr 2015 - May 2018

      • Technical Service Delivery Manager

        Sept 2010 - Apr 2015

      • Customer Care Manager

        Jan 2009 - Sept 2010

      • Customer Care Supervisor

        Oct 2006 - Jan 2009

      • Customer Care Assistant Supervisor

        Oct 2002 - Oct 2006

      • TSR/TSR2

        Oct 2001 - Oct 2002

  • Licenses & Certifications

    • Lean Green Belt Training & Certification

      Lean Green Belt Training & Certification

    • Professional Development Facilitation Program

      TKB Consulting Group

    • Project Management Professional (PMP)

      Project Management Institute
      Apr 2025

  • Volunteer Experience

    • Business mentor volunteer

      Issued by Junior Acheivment
      Junior AcheivmentAssociated with Jeffery Mooney