Yinnfy Chan

Experience

• 

  The Humble Pie Co.

  Jan 2015 - Mar 2015

  Frontline Cashier + Waitress

  • Reconciled cash drawer at start and end of each shift, record cleaning and resolving cash discrepancies• Made menu recommendations and answered customers' questions/concerns while sharing additional information with restaurant patrons• Gained skills on teamwork, communication and problem-solving skills to resolve customer complaints and promote long-term loyalty

• 

  INTI International University & Colleges

  Nov 2017 - Feb 2018

  Data Entry Operator

  • Gained evaluation skills when sourcing documents to locate information needed for each data entry field• Verified, updated, and corrected data that comes from hand-written forms, telephone calls, or audio files• Learned to be attentive when obtaining scanned records and uploading into designated databases

• 

  GREAT EASTERN

  Mar 2018 - May 2018

  Outbound Telemarketer

  • Gained critical thinking skills while conducting cold calling and troubleshooting prospects' concerns• Assisted in prospect follow-up and support of sales activities• Scheduled appointments for sales representatives to meet with prospective customers

• 

  INTI International University & Colleges

  Feb 2019 - Mar 2020

  Frontline Cashier + Barista

  • Elevated customer loyalty by using memory skills and communication abilities to resolve customer problems• Learned to evaluate customers' opinions and choices when communicating to customers• Gained organizational skills when keeping track of inventory when placing new orders

• 

  Ezbuy

  Jun 2020 - Sept 2020

  Customer Service Officer

  • Assisted in placement of orders, refunds, and exchanges in orders• Learnt to expedite corrections or adjustments and followed up to ensure resolutions• Gained problem solving skills when successfully handled customers’ complaints and enquiries• Overcame objections using friendly, persuasive strategies

• 

  Wolves Digital Sdn Bhd

  Jan 2021 - Aug 2021

  Media Buyer

  • Developed advertising campaigns and advertisements for clients• Managed clients' budgets and strategized expenditures to benefit the client's bottom line/objective• Analyzed the quality and placement of creatives and target audience• Monitor weekly results and made appropriate changes to media buys

• 

  Infront Consulting Group Asia Pacific

  May 2021 - Oct 2022

  • Support the Sales and Account Team in performing technical presentations/meetings/discussions.• Lead and manage project scope, schedules, and implementations for clients.• Coordinate solutions, tenders, and proposals with clients/partners.• Participate and host webinars around specific technology areas of specialization. • Prepared online newsletter, promotional emails and webinar invites​• Provided ideas, plan and monitor social media content• Launched optimize online advertisement & campaign to increase company and brand• Designed posters/flyer/corporate profile/video/EDMs for media coverage

  • Presales Consultant (Technical)

    Sept 2021 - Oct 2022

  • Digital Media Maestro

    May 2021 - Aug 2021
• 

  High Pines

  Oct 2022 - Oct 2024

  Assistant Project Manager

  • Assist Project Manager in conducting project plans, objectives, timelines, resource allocation, and budgeting to ensure requirements are met.• Maintain detailed project documentation/user requirement documents to stay aligned with clients.• Address issues and roadblocks that may arise during the project and strive to find practical solutions.• Effectively communicated project scope, schedule, and budget of projects to clients/partners and project team.