Md. Musfikur Rahman

Experience

• 

  Grameenphone Ltd

  May 2016 - Feb 2019

  Duties/Responsibilities: Provide sales & quality service to walk in customers in GPC (Grameenphone Centers)Ensure positive customer experienceEnsure sales & service KPI of respective centersProactively aware/inform customers regarding our products/serviceSale through up sales and cross salesCapture customer insights and escalate critical issues / complaints and provide timely feedbackMaintain targeted KPI on a regular basisCarry out back office activity and daily closing work. Show less Duties/Responsibilities: Provide sales & quality service to walk in customers in GPC (Grameenphone Centers)Ensure positive customer experienceEnsure sales & service KPI of respective centersProactively aware/inform customers regarding our products/serviceSale through up sales and cross salesCapture customer insights and escalate critical issues / complaints and provide timely feedbackMaintain targeted KPI on a regular basisCarry out back office activity and daily closing work. Show less Duties/Responsibilities: Provide sales & quality service to walk in customers in GPC (Grameenphone Centers)Ensure positive customer experienceEnsure sales & service KPI of respective centersProactively aware/inform customers regarding our products/serviceSale through up sales and cross salesCapture customer insights and escalate critical issues / complaints and provide timely feedbackMaintain targeted KPI on a regular basisCarry out back office activity and daily closing work. Show less

  • Senior Trainee

    Mar 2018 - Feb 2019

  • Trainee

    Apr 2017 - Mar 2018

  • Junior Trainee

    May 2016 - Apr 2017
• 

  Eastern Bank Limited

  Apr 2019 - Jan 2020

  Sales Executive (Trainee Assistant Officer)
• 

  NRBC Bank PLC

  Jan 2020 - now

  Job Responsibilities:• Pre-investment Assessment, processing & Evaluation of investment proposals.• Assess the particulars or information of the credit proposal submitted by the applicant.• Proper scrutiny of the credit application and knowing the customer thoroughly.• Ensure Site visit and assessment of the valuation of property for all types of credit facilities• Prepare the Credit Proposal according to Bank’s rules and regulations.• Completion of Documentation formalities, Charge Documents, Legal Opinion, and Mortgage Formalities for disbursement of loans and advances.• Custodian of Safe-in & Safe-out Register.• Follow up on Recovery of overdue, SMA, and classified loan accounts and take legal actions as instructed.• Prepare Time Loan Earnest Money, Bank Guarantee Proposal (EGP related all works).• Ensure preparation of Monthly Credit-related statements to Head Office, ISS, and Bangladesh Bank, sending the same to the respective Divisions, Head Office.• Deposit mobilization & procurement of business.• Branch Remittance Dealing Officer.• In addition, I will be engaged in the development activities of the branch. Show less Job Responsibilities:• Pre-investment Assessment, processing & Evaluation of investment proposals.• Assess the particulars or information of the credit proposal submitted by the applicant.• Proper scrutiny of the credit application and knowing the customer thoroughly.• Ensure Site visit and assessment of the valuation of property for all types of credit facilities• Prepare the Credit Proposal according to Bank’s rules and regulations.• Completion of Documentation formalities, Charge Documents, Legal Opinion, and Mortgage Formalities for disbursement of loans and advances.• Custodian of Safe-in & Safe-out Register.• Follow up on Recovery of overdue, SMA, and classified loan accounts and take legal actions as instructed.• Prepare Time Loan Earnest Money, Bank Guarantee Proposal (EGP related all works).• Ensure preparation of Monthly Credit-related statements to Head Office, ISS, and Bangladesh Bank, sending the same to the respective Divisions, Head Office.• Deposit mobilization & procurement of business.• Branch Remittance Dealing Officer.• In addition, I will be engaged in the development activities of the branch. Show less

  • Assistant Officer

    Jul 2022 - now

  • Junior Officer

    Jan 2021 - Jun 2022

  • Trainee Junior Officer

    Jan 2020 - Dec 2020