Stacey Hawkins

Operator Services Surpervisor

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St John’s, Newfoundland and Labrador, Canada

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Timeline
About me
Unit Claims Manager- On-boarding and Employee Experience
Education
- Westjet
  2008 - 2017
  WestJet Recurrent Annual Flight Attendant Training
  Completed every February.First Aid examTransport Canada Exam Transport Canada Mock Emergency Drills assessment
- WestJet
  2007 - 2007
  Initial Flight Attendant training
  6 Week training, consisting of 8 Transport Canada exams with a pass mark over 85% required, simulated emergency procedures, mock emergency drills, and full first aid course including AED use.
- Memorial University of Newfoundland
  2001 - 2004
  Bachelor of Fine Arts - BFA Theatre/Theater
  50% Completed
- Memorial University of Newfoundland
  2017 - 2024
  Business Administration Diploma Business Administration and Management, General
Experience
- Bell Aliant
  Jun 2002 - Nov 2005
  Operator Services Surpervisor
  - Supervisor for 50 operators in the St. Johns office- Responsible for Operator services, directory assistance, Newfoundland relay service, hospital telephone services, and ship to shore radio services
- Banff Caribou Lodge & Spa
  May 2006 - Nov 2006
  Hospitality Specialist
  - Logistics of hotel management for tour group bookings- Supervise the core operations of the hotel including the reception and front desk, as well as reservations, sales and marketing, housekeeping, and concierge.
- Namequest Corporate Services
  Nov 2006 - Jan 2007
  Admin
  - Conducted and provided NUANS reports for new small and medium size business looking for corporation names, business names and trademarks.- Provided a full range of Corporate Registry services- Communicate effectively with customers, build and update orders, provide invoices and process payments- Perform organizational tasks, maintain paper and electronic filing systems for records, draft messages, schedule appointments and support other staff.
- WestJet
  Jan 2007 - Mar 2019
  Flight Attendant
  - Cabin Safety Professional- Ensure the safety, security, and comfort of all guests. - Follow and enforce all standard operating procedures to ensure compliance with Westjet and Transport Canada- Uphold exceptional guest service standards and create a Remarkable guest experience.- Handle first Aid situations, operate safety and emergency equipment
- RSA
  Apr 2018 - Oct 2022
  Sales and Service Specialist Home and Auto
  - RIBO Designation and Brokers License in NL, NS, PE, NB, ON, MB, SK, AB, BC, NT, YU.- Proven track record of ambition to outperform- Perform exceptional customer service and create a remarkable customer experience for all Johnson and Unifund clients- Follow and enforce all Johnson and Unifund policies and procedures - Interact and deescalate upset clients with empathy, sincerity and professionalism- Strong organization and time management skills with great attention to detail. Show less
- Belairdirect
  Apr 2019 - Jun 2024
  Expert Sales and Service Specialist
- Intact Insurance Specialty Solutions
  Oct 2022 - Jan 2024
  Business Advisor
- Intact
  Jun 2024 - now
  Unit Claims Manager
Licenses & Certifications
- Level One (1) General Insurance Agent to transact General Insurance for Johnson Insurance
  Alberta Insurance Council
  May 2019
- Level One (1) General Insurance Agent to transact General Insurance for Servus Insurance services- Home and Aut
  Alberta Insurance Council
  May 2019
- Level One (1) General Insurance Agent to transact General Insurance for Meyer's Insurance
  Alberta Insurance Council
  May 2019
- Registered Insurance Brokers of Ontario
  Registered Insurance Brokers of Ontario (RIBO)
  Apr 2019
- Level One (1) General Insurance Agent to transact General Insurance for Morgex Insurance
  Alberta Insurance Council
  May 2019
- Insurance Agent's License- All classes excluding Life; Accident; Sickness
  Government of Northwest Territories
  Jun 2019
- General insurance salesperson Level 1 License
  Insurance Council of BC
  Jun 2019
- Level One (1) General Insurance Agent to transact General Insurance
  Alberta Insurance Council
  May 2019
- General Insurance Level 1- All classes other than life
  Insurance Councils Of Saskatchewan
  Jun 2019
- Agent/Broker 1 to transact General Insurance
  Insurance Council of Manitoba
  Jun 2019