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Johanna Martinsen

Johanna Martinsen

Resepsjonist

Followers of Johanna Martinsen327 followers
location of Johanna MartinsenDrammen, Viken, Norway

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  • Timeline

  • About me

    Customer Support Agent at Bambora

  • Education

    • Drottning Blanka gymnasieskola Falkenberg

      2008 - 2011
      Studenten Stylist

  • Experience

    • Dooria AB

      Aug 2011 - Dec 2011
      Resepsjonist

      Resepsjonist, sentralbord, fakturering, post og diverse administrasjons oppgaver.

    • Svensk/irländsk familj

      Jan 2012 - May 2012
      Aupair

    • KICKS

      Jul 2012 - Aug 2012
      Butikkmedarbeider

      Butikk merarbeid, kassa.

    • Gekås Ullared AB

      Nov 2013 - Sept 2014
      Lokalvårdare Gekåsbyn Ullared AB

      Rengjøring av hytter og servicehus

    • Strängbetong

      Oct 2014 - Jan 2015
      Resepsjonist

      Sentralbord, 1 dag/uken og ekstra vid behov.

    • Dooria

      Nov 2014 - Sept 2016
      Inneselger Dooria AB

      Handling incoming orders by mail or phone from customers (B2B). Make and send offers based on smaller projects. Worked 50% on the claims department while working as an indoor sales agent. I worked for the Swedish market mainly in terms of handling orders and other inquires but when it comes to claims I handled both markets.

    • Gekås Ullared AB

      May 2017 - Jul 2017
      Booker Gekåsbyn Ullared AB

      Booker for hotell, motell og camping.

    • Staples

      Jul 2017 - Oct 2018
      Customer Advisor

      Custumer Advisor for Staples Norway AS, Staples Online AS og EMO. Mainly B2B customers but at times also B2C customers. All inquires are handled trough email, chat and phone. Inquiries such as placing orders, helping with questions about products we sell and handling smaller claims.

    • Bambora

      Feb 2019 - Sept 2021
      Customer Support Agent

      Handling incoming inquiries from merchants (B2B) by email, phone and chat. Trained new agents.

    • Worldline

      Sept 2021 - Jun 2022
      Customer Support Agent

      Bambora became a part of Worldline. Same job description as before but more involved in various project such as training session for new agents, quality checks, updating internal ways of working, FAQ document etc.

    • Nets

      Jul 2022 - now
      Technical Support Consultant

      1st line support for e-commerce

  • Licenses & Certifications

    • Security Certificate

      Nets
      Mar 2024

    • Security Briefing for New Employees

      CrossKnowledge
      View certificate certificate