Danielle Miles

Experience

• 

  Roodekruin Veterinary Clinic

  Feb 2015 - Nov 2015

  Front Desk Receptionist

  Duties: Answering the phone, product briefing and sales, running diagnostic blood tests, dispensing chronic medication, opening and closing shop, making appointments, meeting with medical and sales representatives, ordering stock, telephonic marketing (no cold calling) and sending sms reminders

• 

  PLP Group

  Nov 2015 - Oct 2016

  Service Consultant

  Duties: Customer care, data capturing, escalation and complaint resolution, reporting on complaint resolution, reception relief, responding to emails/clients, handling of cancellations, complaints and retention's, reporting on system issues.

• 

  Seriti Solutions

  Oct 2016 - now

  Duties: Customer care, data capturing, loyalty program management, over-seeing of team members, reporting on system issues, monthly reporting, invoicing, dealer compliance admin assistance, contacting businesses or private individuals by phone and email, deliver prepared sales scripts to persuade potential customers to take up loan or purchase relevant products, take the customer through the sales process, obtain customer information/ documents, maintain customer/potential customer data bases, complete records of telephonic interactions and client accounts, submit applications to lenders/ banks and provide feedback to customer and or merchants, weekly reporting per merchants, reporting on bank conversion Show less

  • Account Manager

    Aug 2023 - now

  • Business Consultant

    Jul 2021 - Jul 2023

  • Administrator

    Oct 2016 - Jul 2021