Robert L. "Bobby" Beard III, Veteran, PMP, GSLC, ITIL, ScrumMaster

Experience

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  Beard & Associates LLC

  May 2002 - May 2006

  Managing Partner

  Contracted with DLA to provide technology, management consulting, and project management services for three separate programs. Followed Waterfall, prototyping, and rapid development/Agile-like methodology.♦ Oversaw contract to deliver web development services for client/server web-based applications and sites; grew contract from eight staff and $1.65M value to 23-member team and $3.75M value over three years.♦ Managed software engineering contract with five software engineers; defined, developed, implemented, and maintained customized enterprise Internet Development Life Cycle (iDLC) model and library designed to comply with SEI’s CMM and CMMi Level 2 model and methodology.♦ Led team of four web policy analysts in developing and enforcing web design/coding standards to meet Section 508 web development coding requirements for persons with accessibility impairments using DLA web applications and sites. Show less

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  SAIC

  Jun 2006 - Jun 2012

  During this period, led two major DLA engagements.As Program Manager of the Defense Logistics Agency (DLA) Aviation Help Desk, I managed a ~$3.5M program budget and 40-member team from four subcontractors providing Tier 1-3 help desk operations and asset and warehouse inventory, SIPRNet, Web development, printer/peripheral, wireless device, classroom training PC, and ADP security account management support services.♦ Oversaw selection and training of Microsoft Office 2007 instructors teaching ~3500 staff in a four-month period; delivered on time and under budget with high customer satisfaction♦ Achieved program fee profitability of ~13.5% against 8% goal Show less As Program Manager, successfully managed/led $52.56M, five-year program with 100+ person team of cross-functional resources supporting EDC prime vendor (HP) in four of seven contract task orders [1] requirements analysis, [2] acceptance testing, [3] equipment migration consolidating systems and applications from multiple DLA Supply Centers to two HP-operated regional data centers, and [4] Information Assurance (IA) Certification & Accreditation (C&A). Support services also included successful execution/delivery of Information Assurance (IA) Certification & Accreditation (C&A) ensuring all systems/applications migrated into regional data centers were DITSCAP/DIACAP compliant prior to movement into DISA DECC enclaves. Directed PMO operations ensuring high-quality contract execution/delivery to diverse client areas, including contracts, subcontracts, finance, accounting, project control, accounts payable & receivable, legal, and reporting.♦ Successfully managed/coordinated/directed four of seven Program Prime contract work functions/tasks; effectively managed phased staff reduction from > 100 to 15-person steady state level while successfully executing/delivering superior quality, program deliverables and performance♦ Consistently received additional staff increases/awards from Prime in support of HP program activities due to high program success achievements and ability to support new emergent program requirements desired/required by DLA with knowledgeable, skilled, qualified, certified technical experts♦ Increased fee profitability from 11.98% to 16.08% against 8% fee target over three-year period through well-managed execution/delivery, strategic contract growth, staff extensions while increasing program value by $1.6M+ Show less

  • Program Manager, Defense Logistics Agency (DLA) Aviation Richmond, VA (DSCR) Help Desk (HD)

    Feb 2008 - Jun 2012

  • Program Manager, EDC Remigration Program

    Jun 2006 - Nov 2010
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  Intelligent Decisions Inc. (IDI)

  Jun 2012 - Oct 2013

  Senior Program Manager – Strategic Solutions

  As Sr. Program Manager, I oversaw day-to-day operations, controlled a $5M budget, and lead team of 35 to meet service delivery and quality standards, profitability goals, and contractual agreements for six DLA contracts and subcontracts providing Tier 1-2 help desk and enterprise business system/application development services. I was extensively involved in preparing, reviewing, and advising on reports, technical reviews, technical/cost proposals, and consulting agreements for current and potential projects and engagements. Additionally, I liaised with client stakeholders to facilitate task negotiations, problem resolution, and business development efforts.♦ Successfully led program, systems/application management, execution, and delivery to achieve fee profitability of ~13.62% against 5% fee target.♦ Enforced and maintained strict compliance with internal and government policies, requirements, and standards. Show less

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  Innovative Employee Solutions

  Mar 2015 - Jan 2017

  Contracted to SAIC to consult on key programs and projects for major government clients.IT and Management Consultant, Defense Logistics Agency (DLA) (2016 to 2017): Consulted / provided advice on systems, application, and solutions architecture across multiple IT programs. Prepared technical and teaming recommendations. Analyzed / presented historical and philosophical background information drawing from lessons learned from previous projects/programs, systems, and applications. Identified potential risks for inclusion in risk register for elimination, mitigation, transfer. Show less Steered a program to improve service desk operations and support functions to meet regulatory compliance requirements, contract specifications, and SLAs. I worked closely with application support, supervisors, shift leads, and team members to successfully deliver a major performance turnaround.♦ Ensured availability of highly trained staff on all shifts handling ~400-500 calls daily, defined / implemented standardized call scripts / procedures; established knowledge base policies, procedures, protocols, templates accessible by all call technicians; led development / implementation of methods / strategies to optimize resource utilization, improved workflow management efficiencies, and streamlined operations through use of Customer’s Automated Call Distribution (ACD) Analysis and Reporting functionality and capabilities.♦ Improved all Program contract metrics and Service Level Activities (SLAs) from RED to GREEN status in less than 60 days - improved Speed to Answer (STA) from < 80% to > 90+%, decreased True Call Abandonment (TCA) from > 25+% to < 1%, and increased First-call Resolution (FCR) from < 50% to >55+% through use of Customer’s ACD Analysis / Reporting and automated call technician monitor and feedback capabilities. All contract metrics and SLAs remained GREEN through to contract expiration. Show less

  • IT and Management Consultant, Defense Logistics Agency (DLA)

    Jan 2016 - Jan 2017

  • DISANET Operational Liaison, Defense Information Services Agency (DISA) Global Service Desk (GSD)

    Mar 2015 - Dec 2015
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  Halfaker & Associates LLC

  Jun 2018 - Mar 2019

  Program Manager, ARNG NCR DOIM

  Program Manager, Army National Guard (ARNG) National Guard Bureau (NGB): Provided program management support to the Army National Guard (ARNG) in support of NGB operations, maintenance, modernization, expansion, and further evolution of the National Capital Region Director of Information Management (NCR DOIM) and associated Information Technology (IT) services, SIPRNET/NIPRNET, infrastructure support, and program management. Major support requirements included network administration, service desk, network and IT engineering, audio visual services, telecommunications management, network and IT engineering, asset management, equipment maintenance and disposition, cybersecurity, and Continuity of Operations (COOP) support services♦ Participated in the successful ~$4M execution and delivery technology upgrade of ARNG DOIM’s NGB IT network, audiovisual, and telecommunications infrastructure prior to transition execution to the new contract. Prime contractor NCI was authorized to initiate all procurement actions for the purchase, receipt, installation, testing, and successful delivery of ~23 technology upgrade Requisitions In Process (RIPs) Show less

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  General Dynamics Information Technology (GDIT), LLC

  Sept 2019 - now

  Skilled, knowledgeable, experienced Program/Project/Task Manager working as Infrastructure Service Request (ISR) Manager working under general guidance of the USCIS EIOSS Program Manager, Project Management Team and USCIS EID PMs and other stakeholders, in an Agile, DevSecOps fast-paced, rapidly changing, collaborative environment, requiring strong troubleshooting and analytical skills, strong critical thinking, complex problem solving, and decision-making skills.♦ Conducts review and analysis of incoming ISRs to determine best qualified Operational Support Services or Architecture Engineering Support group is best suited to assume implementation execution responsibilities♦ Provide briefings to leadership, create reports and documentation on demand, ensure deliverable compliance, and interface between customer organization and team members• Work with Project Management team, to provide effective and efficient management of Contractor’s effort♦ Experience with leading and managing Waterfall and Agile/DevOps project teams and processes♦ xperience with leading, managing, and working in an ITIL v3 or v4 framework to deliver enterprise services♦ Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail♦ Fully engaged in the implementation of a DevOps practices for supporting IT Show less Skilled, knowledgeable, experienced Program/Project Manager with extensive experience in dynamic data center migration projects with tight deadlines for the GDIT/Department of Homeland Security Data Center 1 (DC1) architecture team. Possesses experience managing IT Service Management (ITSM) contracts using ITIL V3 best practices with emphasis in Service Strategy, Service Design, Transition Support, and Continual Service Improvement. Directly supports GDIT Chief Architect in developing and implementing internal facing Data Center initiatives.♦ Understands DHS and component customer needs/requirements to help with introduction of new innovative solutions that solve complex business problems♦ Successfully creates/implements project definitions, schedules, budgets, and objectives for small to large sized projects of varying complexity♦ Productively creates, executes, delivers, and provides status on project backlogs, work plans, and revisions as appropriate to meet changing project needs/demands♦ Forms strong project team relationships by leading, coaching, and motivating team members to successfully identify, address, and resolve project impediments, obstacles, roadblocks, and conflicts♦ Effectively manages project scope by ensuring all changes are properly documented/approved through agency/company mandated integrated change control processes, procedures, and standard operating procedures♦ Proactively identifies project issues/risks and creates innovative successful action plans for resolution of known or potential issues and mitigating risks♦ Demonstrates strong understanding of assigned work requirements, in-depth experience, and familiarity with agency/company key policies, processes, procedures, practices, and methodologies applicable to project management/engineering duties and responsibilities Show less

  • Infrastructure Service Request (ISR) Manager

    Sept 2022 - now

  • Program Sr. Manager

    Sept 2019 - Sept 2022