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Jeremy Santos

Jeremy Santos

location of Jeremy SantosAltamonte Springs, Florida, United States

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  • Timeline

  • About me

    Product Management / Business Analysis / Data Analytics / Project Management / Process Improvement

  • Education

    • University of Central Florida

      -
      Bachelor of Engineering - BE

    • Seminole State College of Florida

      -
      Associate of Science - AS Chemical Technology A

      Activities and Societies: S.T.E.M Honors

    • Aviation Institute of Maintenance

      -
      Aeronautics/Aviation/Aerospace Science and Technology, General

  • Experience

    • Full Sail University

      Apr 2012 - Apr 2017

      • Veteran Affairs Certifying Official

        Apr 2016 - Apr 2017

      • Senior Military Enrollment Guide

        Feb 2015 - Apr 2016

      • Online Enrollment Guide

        Apr 2012 - Feb 2015

    • Liberty Mutual Insurance

      Apr 2017 - Mar 2022

      - Guided 8 staff to allocate and reconcile budget for 3k+ individuals. Acted as a trusted resource for executive-level leadership.- Coached team on projects including national inventory and expense tracking, using approaches that were adopted as a company gold standard. - Rolled out new budget process that was completed ahead of schedule and supported significant profit increases while balancing budget requirements. - Excelled as technical expert to roll out new Avaya call software, including providing specialized training. Ranked amongst the top of all regional staff.- Designated as Employee Engagement Ambassador to promote transparency and improve Employee Net Promotor scores (NPS) 20%. Provided internal consulting on similar efforts for team leads nationwide. Chosen to aid Catastrophe Claims Assistance Core. - Oversaw numerous claims and maintained strict compliance with relevant regulations and standards in a high-stress environment. Managed/supported roundtables as the main stakeholder liaison.- Mentored coworkers and entrusted as a leader to analyze production and foster process improvement.

      • National Finance & Analytics Team Lead

        Jan 2020 - Mar 2022

      • Casualty Claims Resolution Specialist III

        Sept 2018 - Jan 2020

      • Senior Claims Representative

        Apr 2017 - Sept 2018

    • I9 Sports

      Aug 2017 - Jan 2020
      Operations Manager

      - Ensured top-tier logistics and support. Organized data operations and supported an enrollment upturn of 12%. Managed 15 employees and incorporated modern learning techniques for team instruction.

    • Orlando Bearded Vegan LLC

      Jan 2020 - now
      Managing Consultant

      - Built out profitable event company, including managing a team of 4 employees to secure record business growth

    • KPMG US

      Mar 2022 - now

      Apart of the Business Intelligence & Advanced Analytics data products team as a Product Manager

      • Manager, Finance & Accounting - Human Capital

        Jul 2024 - now

      • Data Strategy & Operations - Business Intelligence & Advanced Analytics

        Mar 2022 - Aug 2024

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Jeremy Santos
      Navigator Leadership Academy Full Sail University Sep 2016