Tom Zappia

Experience

• 

  Amazon

  Nov 2015 - Nov 2016

  Warehouse Associate

  Achievements – Became a process guide on the shipping dock, where I managed trained and developed new hires on processes and policies. · Focused on self-development to accomplish becoming a subject matter expert on shipping dock.· Trained new associates on the shipping docks processes and lead their development as new team members.· Problem solved opportunities that arise during shift, resulting in improved results with metrics and productivity.

• 

  Amazon

  Oct 2021 - now

  Achievements – During my seven-year tenure at Amazon, joined Amazons “Away Team” and supported the launch of a total of several sites in various locations.· Planned projects for process improvement with a specific focus on ensuring safety standards are being followed and increased efficiency in meeting the necessary levels of supplies are maintained throughout the site.· Tracked and logged orders using Coupa, Internal Share points, Excel and Quip files.· Partnered with POAs and NIRs in order to create the walk through for the Non-Inventory department, as well as created virtual walk throughs (Knets) for associates to follow processes with most up to date processes within the Amazon network. · Preformed Cycle Counts tracking consumable expenses each week, month, year.· Managed inbound trailers delivering goods and supplies for the site and loading outbound trailers to maintain inventory levels. · Support Outbound operations by ensuring management of supplies needed to fulfill customers’ orders and projected weekly volume.· Daily Partnerships with carrier representatives to plan arrangements or problem solve any issues that arise.· Lead a team of approximately 5-10 associates to accomplish productivity goals and tasks with accuracy. · Grade vendor delivery quality and accuracy using an internal supplier score card program. Show less Achievements – Stretch role awarded to assist in training a Procurement Operations Analyst and Non-Inventory Receivers to launch an Amazon Return Center EWR7.· Responsible for all supplier relations, partnering with POA resulting in quality assurance, supply chain accuracy and accounts payable alignment.· Support with audits to ensure vendors are continuing to improve in order to positively impact the site’s KPI’s· Serve as a point of contact in resolving issues that arise across the site to ensure the highest standards are being followed.· Track purchase orders to ensure order timelines are being met.· Responsible for managing day to day tasks for all Amazon associates on the floor, to align on site level expectations.· Utilized internal Amazon systems to cost avoid over purchased inventory and supplies, which would aid other sites.· Managed a team of 25 associates alongside POA, to ensure all Amazon standards are being met at the highest level.· Preformed site wide audits for janitorial and food vendors to maintain performance metrics.· Managed a variety of quarterly, bi yearly and yearly equipment PMs.· SME for site auger and trash compactor escalations. Show less

  • Team Supervisor

    Nov 2017 - now

  • Procurement Analyst

    Oct 2021 - Jul 2022