Aaron Howland

Experience

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  Center for Disability Services

  Jan 2002 - Jan 2010

  • Analyze and engaged stakeholders in quality improvement evaluations of program and service areas, including customer satisfaction data, using spreadsheets, visualizations and slide presentations for trend analysis and for staff training purposes. • Managed all customer satisfaction initiatives, including implementation and analysis of surveys for trends related to improving quality of services provided. • Overall year over year results indicated over 95 % satisfaction in residential, community, and health clinic services. Show less • Engaged in data collection and analysis via spreadsheets, visualizations, and slide presentations of non-verbal communication for successful development and use of plans reinforcing adaptive verbal/non-verbal skills. • Collaborated with subject matter experts including psychiatrists and physicians using data from analyses to inform treatment and support strategies.• Crisis intervention instructor.• Mentored Psy.D. graduate students.• Presenter at local and national conferences. Show less

  • Director of Quality Improvement

    Jan 2006 - Jan 2010

  • Behavior Analyst

    Jan 1995 - Jan 2006

  • Director of Residential Services

    Jan 2002 - Jan 2003
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  Catholic Charities of the Diocese of Albany

  Jan 2011 - Jan 2018

  Corporate Compliance Officer

  • Ensured compliance with Medicaid billing and HIPAA privacy requirements, including audits of service documentation, training to stakeholders, and supervision two Director level positions. • Managed NYS Medicaid Redesign related initiatives including the NYS Delivery System Reform Incentive Program (DSRIP). • Analyzed and shared data on community-based services with internal and external stakeholder groups.• Resulted in over $1 million in contracts with healthcare partners to coordinate reduction in Medicaid cost expenditures and initiation of adult Health and Recovery Program services. Show less

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  Catholic Charities Disabilities Services

  Jan 2018 - Jan 2021

  Executive Director

  • Oversaw operations of residential and community-based services, administration, and clinical services, with an annual operating budget of $14 million and a staff of 300 employees. • Analyzed operational, program, and budget trends successfully resulting in reducing cost overhead and maintaining a year over year budget surplus. • Successfully added remote nursing support to residential services. • Contracted with software as a service platform resulting in the increase in community-based case management services. Show less