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Kit Ying Ng

Kit Ying Ng

Public Relations Intern

Followers of Kit Ying Ng108 followers
location of Kit Ying NgSingapore

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  • Timeline

  • About me

    Senior Estates Manager at HDB

  • Education

    • Ngee Ann Polytechnic

      2004 - 2006
      Diploma in Mass Communication Mass Communication/Media Studies

      Activities and Societies: •International Services Director of Ngee Ann Polytechnic Rotaract Club •Reporter in The Urbanwire Team - Published various articles for the online magazine •Organized a movie marathon fundraiser for The Breast Cancer Foundation in 2006 Writing for the Media, Radio Broadcasting, TV Broadcasting, Film, Marketing, Advertising, Public Relations

    • National University of Singapore

      2006 - 2009
      Degree in Arts and Social Sciences New Media and Communication studies Merit

      New Media, Public Relations, Advertising, Journalism, and Gaming

  • Experience

    • Weber Shandwick

      Feb 2009 - Aug 2009
      Public Relations Intern

      • Provided regular analytical reports on media sentiments to Weber Shandwick’s Corporate clients. • Developed press kits for Corporate clients, and assisted with media events such as the opening of ION Orchard

    • HDB

      Dec 2009 - now
      Senior Estate Manager

      • Experienced in operations management, and day to day frontline operations• Conducted financial planning, correspondence replies, housing grant and appeals assessment, and administrative duties• Reviewed service processes at HDB and implemented improvements to enhance service delivery, and operations efficiency • Achieved multiple customer service recognitions including the EXSA Gold award for customer service in 2016• Developed and implemented training programmes for internal staff, including orientation programmes for new staff• Emcee for multiple HDB events (departmental, and organisation-wide) eg. HDB OE Day• Conducted regular English and Mandarin paid public education seminars • Public spokesperson in a Mediacorp Channel 8 infotainment series “Property SOS” in 2014• Public spokesperson in a radio infotainment series for 97.2FM in 2015 and 2016• Public spokesperson in a Mediacorp Channel 8 infotainment series, “95.8FM in Action!” in 2017• Public spokesperson in a Mediacorp Channel 8 news programme, "Hello Singapore" in 2017• Public spokesperson in a Mediacorp Channel 8 news programme in 2019 Show less

    • Singapore Airlines

      Mar 2018 - Aug 2018
      Assistant Manager Ground Services

      • Selected for the 6 month secondment at SIA under the Public Service Division's Service Delivery Talent Development Programme• Reviewed service processes at Singapore Hub and made recommendations and design improvements to increase process efficiency • Forged and encouraged a collaborative working relationship with SIA's service partners, SATS, to ensure SIA operations meet the KPIs•Monitored and ensured customer service standards provided by SATS exceed the competition by analysing in-house and airline industry surveys, identifying gaps, proposing initiatives to improve services as well as implementing and monitoring results to provide a value-added experience to all SIA passengers Show less

  • Licenses & Certifications

  • Volunteer Experience

    • Member

      Issued by Rotaract Club of Raffles City on Jun 2013
      Rotaract Club of Raffles CityAssociated with Kit Ying Ng

    • Treasurer

      Issued by Rotaract Club of Raffles City on Jun 2012
      Rotaract Club of Raffles CityAssociated with Kit Ying Ng