Ciarra Neuman

Experience

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  Bristol Mountain Ski Resort

  Dec 2014 - Mar 2016

  Rental Shop Ski Technician

  Working in the Rental Shop requires excellent customer service skills, as we help the customers through the process of receiving and putting on their equipment. I gave out ski and snowboard boots, skis and snowboards, and adjusted skis and snowboard bindings for the ability and specifics of the skier. I often organized, completed, and filed forms and documents, and took inventory. I was known to my coworkers as "The Ski Finder".Additionally, I was asked to work at several events for public relations and advertisement purposes. Show less

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  SUNY Brockport

  Feb 2015 - Apr 2015

  Peer Tutor

  I was a Tutor of Bio Statistics and Epidemiology, and I was able to reach out and help students in a way that professors typically cannot. This was a very rewarding opportunity for me to help my peers.

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  Bristol Mountain Aerial Adventures

  Jun 2015 - Nov 2016

  Park Guide/Service Specialist

  As a Park Guide I provided excellent customer service to ensure that customers had a fun and memorable adventure. I instructed participants on safety, how to use their equipment, how to follow the guidelines of the park, assisted participants when in need and inspected courses to make sure they were safe. As a Service Specialist I made reservations, answered phones, answered emails, inputted data into computers, handled money at the cash register, and checked in customers providing excellent customer service.Additionally, I was trained to run the Mobile Park at certain events for public relations and advertisement purposes. For these events, I constructed the Mobile Park, inspected it, handled money, and facilitated and guided children as they climbed. Show less

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  Trillium Health

  Sept 2015 - Dec 2015

  Healthcare Administration Intern

  My internship at Trillium Health was an amazing experience. For a full semester, I attended and took notes for a supervisor at meetings, became trained and experienced in the electronic medical records systems EMDs and AIRS, shadowed different employees, attended HIV support groups, and facilitated congregate meals. I was given overviews of Housing Services, Supportive Services, attended lunch and learns, and even attended the Harm Reduction office for a day. Additionally, I filed, scanned, and handled patient information, and became very comfortable with data entry. I completed an HIV Overview Training as well. Through my experiences I was able to interact with and get to know the patients of Trillium, as well as form lasting relationships with Trillium staff. Show less

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  AI

  Nov 2016 - May 2017

  Merchandise Associate

  I provided excellent customer service and answered phones; worked as a cashier and handled money; assisted in stocking, markdowns and inventory; assisted in the daily operations of the store.

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  Rochester Regional Health

  Jan 2017 - May 2017

  Healthcare Administration/Human Resources Intern

  I have completed an internship in the Department of Volunteer Resources to gain experience in Human Resource Management. I have created the Volunteer Guide to Thrive, a resource for volunteers to utilize which contains helpful information and tips. I have also created the 2017 Volunteer Handbook, a resource for both volunteers and office staff to utilize. I have written the policies and procedures manual for the Department of Volunteer Resources, as developing policies/procedures is a best practice. I conducted several interviews with healthcare professionals, and created an annual education refresher for volunteers using ClassMarker. I also assisted with administrative tasks and volunteer resources management in the office. Show less

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  Labour Revolution

  May 2017 - Jul 2017

  Human Resources Intern

  I functioned as the Human Resources Manager for the office. I utilized recruitment methods to source for viable candidates, scheduled interviews, and conducted structured interviews. I compiled folders for the new employees, and ensured we had the necessary documentation on each.

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  Rochester Regional Health

  Oct 2017 - now

  Responsible for overseeing the logistical support for organizational development programs, such as New Employee Orientation, and the overall management of the Riedman Training Center. Responsible for overseeing a team of Program Coordinators and works closely with stakeholders across the system to provide a positive employee experience for programs.This role is part of the Culture and Development Team, a Center of Excellence on the People Team. The Culture and Development team is responsible for sustaining and growing our culture and employees through leadership development and learning, people organizational development, experience, and talent mobility. Show less As a Program Coordinator, my ability to communicate and coordinate multi-faceted projects paired with my excellent customer service skills allows me to successfully develop and implement training programs.Responsibilities:Negotiate and contract with vendors to supply catering and other materials, ensuring the needs of the customer are met and obtained within budget; complete supply and demand planning for Care Connect and Learning & Development trainers; partner with L & D and Care Connect training managers to develop and maintain the master training schedule; manage courses and learners, including registration, generate course rosters, manage withdrawals and wait lists and create reports; communicate with various audiences regarding learning event details, materials, schedules and/or changes. Show less

  • Training Operations Supervisor

    Apr 2024 - now

  • Program Coordinator

    Oct 2017 - Apr 2024