Brianca Ryan

Experience

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  Bill McAnally Racing and Napa AutoCare

  Oct 2005 - Aug 2007

  Administrative Assistant

  While still in high school, I oversaw intricate logistical arrangements, orchestrating multi-state hotel accommodations, car rentals, and airline reservations for three high-profile NASCAR stock car racing teams engaged in a rigorous annual schedule of no less than 20 races. My commitment to precision and efficiency ensured that the teams' travel needs were met with meticulous attention to detail.Furthermore, I leveraged my creative talents to craft a wide array of promotional materials, including tickets, press releases, flyers, and custom-branded clothing, all aimed at enhancing the visibility and success of locally held races.In addition to my event coordination duties, I actively contributed to customer engagement initiatives by assisting in the planning and execution of customer appreciation events, team-building activities, and post-race celebrations. These efforts fostered a sense of community and bolstered our teams' relationships with their valued supporters. Show less

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  CENTER UNIFIED SCHOOL DISTRICT

  Aug 2007 - Jul 2012

  Transition Partnership Assistant/Instructional Assistant

  I orchestrated and supervised educational field trips, designed to enlighten students about diverse opportunities within the community, including community colleges, vocational services, and independent living facilities. These outings culminated in our end-of-the-year graduation celebration, fostering valuable experiences for our students.A significant part of my responsibilities involved extensive research and the meticulous compilation of statistical data, in strict adherence to the guidelines set by the California Department of Rehabilitation. This data revolved around employment preparation, job placements, and essential life skill support services, providing crucial insights for program improvement and compliance.Additionally, I offered unwavering emotional and educational support to students with both mental and physical disabilities during their transition from school to the adult phase of their lives. My dedication to empowering and guiding these individuals through this significant life transition underscores my commitment to facilitating their success. Show less

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  Fidelity National Title Company of California

  Jul 2012 - Aug 2013

  Executive Assistant

  In my role, I provided essential support to our entire office, combining customer service and administrative responsibilities. Simultaneously, I underwent comprehensive training by our escrow manager to assume a vital role in managing her escrow caseload. She even began training me to become an Escrow Officer before companywide layoffs. A key achievement during my tenure was increasing in-office escrow signings by 10% through diligent management of our scheduling calendar. I also maintained seamless office operations by efficiently ordering and organizing essential supplies, coordinating weekly lunch deliveries, and infusing a spirit of celebration into the workplace by tastefully decorating shared spaces for birthdays and holidays. Show less

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  Aegis Communications Group

  Sept 2013 - Jul 2014

  Human Resources Specialist

  In my capacity as an HR professional, I assumed a pivotal role in managing the complete spectrum of the employee life cycle following the recruitment phase. This encompassed oversight of critical functions such as onboarding, development, retention, and offboarding. At the core of my responsibilities, I orchestrated and executed the new hire orientation process, personally championing and upholding a dynamic and productive company culture.My role extended to maintaining meticulous organizational procedures for I-9 documentation and background check verification, administering payroll, validating benefits, conducting employee engagement surveys, facilitating the preparation of performance review forms, and providing support in the processing of employee terminations. My tenure in the HR field has endowed me with the proficiency to devise systematic processes aimed at facilitating the seamless integration of new hires into the corporate culture. This includes the assignment of mentors to offer ongoing support and the infusion of the organization's ethos into the onboarding process. Show less

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  MindWireless Mobility Management

  Jul 2014 - Jul 2015

  Help Desk Specialist

  I solely provided first level contact and conveyed resolutions to customer issues from 12AM to 8AM to International Clients. I tracked, routed, and redirected problems to the correct resources, updated customer data, and produced activity reports. Additionally, I followed up with customers, provided feedback, and saw problems through to resolution. I ensured proper recording, documentation, and closure of customer interactions. My experience in call centers and hospitality services has equipped me with the ability to handle 50+ calls on a daily basis while consistently resolving client issues smoothly and quickly. Show less

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  Baylor Scott & White Health

  Aug 2015 - Apr 2017

  I played a pivotal role in facilitating the seamless transition and consolidation of two major healthcare systems, overseeing a workforce of 34,000 employees, during a complex merger. As the editor of a knowledge-based policy database utilized by the HR department, I was responsible for disseminating the latest company procedural updates to a wide array of leadership roles, including directors, executives, and HR business partners. My exceptional problem-solving skills and efficiency earned me recognition for consistently providing top-tier resolutions to issues faced by Baylor, Scott & White employees. This was achieved through meticulous research and a comprehensive review of historical data, specifically in the realms of compensation, benefits, HRIS, recruitment, position management, learning and development, and payroll, contributing significantly to the organization's HR efficiency and overall operational excellence. Show less I fulfilled a critical role as a liaison, bridging the gap between systems personnel and end users to facilitate system implementation and training. My responsibilities extended to the meticulous scheduling of clinical services, where I obtained precise demographic and insurance information to register patients efficiently. I was entrusted with the task of verifying insurance coverage and eligibility through various channels, such as phone, fax, and online resources. Additionally, I played a pivotal role in securing precertification from insurance providers and estimating procedure costs, a task that significantly streamlined the financial aspects of patient care. Further contributing to operational excellence, I adeptly reconciled billing issues, demonstrating an acute ability to identify the reasons for rejections and rectify inaccuracies in charges, ensuring the accuracy and integrity of financial transactions within the healthcare environment. Show less

  • Human Resources Associate

    Nov 2016 - Apr 2017

  • Patient Services Specialist

    Aug 2015 - Nov 2016
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  NATIONAL NEUROMONITORING SERVICES, LLC

  Aug 2017 - Jul 2018

  Medical Coder

  I undertook a comprehensive review of clinical information sourced from diverse medical documents, meticulously scrutinizing the utilization of ICD-10, HCPCS, and/or CPT codes in patient records in strict accordance with established procedures. My responsibilities extended to the audit and resubmission of denied claims, bolstering the revenue cycle and streamlining the financial processes of the organization. I consistently provided valuable insights by recommending the suitable application of federal mandates and ensuring compliance, effectively navigating the complex landscape of healthcare regulations. Furthermore, I played a pivotal role in knowledge transfer, actively participating in the training and education of my peers on the appropriate use of CPT codes, modifiers, and HCPCS, contributing to the enhancement of the team's expertise and proficiency in the field. Show less

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  LiveLemuria, LLC

  Jul 2020 - Dec 2022

  Founder and Owner

  I embarked on an entrepreneurial endeavor focused on reselling vintage and highly sought-after home goods, clothing, and books. Within this capacity, I diligently cultivated professional and positive client relationships by delivering a superior standard of customer service. Furthermore, I provided personalized guidance to clients, tailoring product recommendations to align with their individual tastes and preferences.

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  Viking

  Sept 2021 - May 2022

  Travel Agent Sales

  I meticulously coded clinical charges across a diverse spectrum of 14 specialties and 4 inpatient admitting services with an exceptional accuracy rate of 94%, at one of the nation's premier destination hospitals. My role demanded exemplary communication skills, which I consistently displayed through my capacity to interpret and articulate intricate clinical finance information in a clear and concise manner. Additionally, I played a pivotal role in the hospital's operations by contributing to a substantial 15% reduction in coding errors and insurance denials. I achieved this by conducting weekly educational training sessions to keep the team abreast of the latest regulatory and operational trends, thereby ensuring alignment with current policies and industry best practices. Show less

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  Warner Bros. Discovery

  Nov 2022 - May 2023

  Seasonal Tour Guide

  As a host and storyteller at Warner Bros. Discovery, I had the unique privilege of being entrusted with the remarkable responsibility of immersing our guests in the rich tapestry of Warner Bros. history. My role was far more than just a job; it was a journey through the magical world of entertainment, where I had the honor of not only providing memorable experiences but also shaping lasting memories for visitors from around the globe.In this capacity, I served as an ambassador for Warner Bros., bringing to life the studio's iconic heritage and showcasing its dynamic present. My primary mission was to offer our guests a comprehensive understanding of the storied legacy of Warner Bros., which spans nearly a century of groundbreaking films and television shows. I was not just a guide; I was a conduit for storytelling, a beacon illuminating the fascinating evolution of this entertainment powerhouse. Show less

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  SilverRide

  May 2023 - now

  Driver Companion

  Provides rides for seniors, people living with disabilities, and individuals faced with other factors that make it challenging for them to drive themselves. I assist clients in running errands, socializing and providing various enriching life experiences. This is accomplished via door-through-door service, helping folks from inside their homes to the vehicle and then from the vehicle to their destination. This can include taking them to the doctor, grocery shopping, a senior center, for a walk or anywhere else they want to go. Show less